Retailer Support & Order Management
* Handle retailer inbound calls and queries
* Assist in:
* Order booking
* Product availability
* Issue resolution
* Maintain retailer-wise order tracking sheet
* Ensure regular follow-up for order confirmation
Order Processing & Fulfillment
* Ensure accurate order punching and coordination
* Track pending and back orders
* Ensure timely fulfillment of retailer requirements
* Coordinate with PDSE/team for order alignment
Dispatch Planning & Execution
* Plan and execute daily dispatch schedules
* Verify:
* Order accuracy
* Packing quality
* Invoice matching
* Coordinate with logistics/delivery team
* Ensure on-time delivery and minimal delays
Service Level & Coordination
* Maintain high fill rate and service efficiency
* Provide regular updates to retailers on order status
* Coordinate with:
* Inventory team (stock availability)
* Sales/PDSE team (demand input)
* Ensure smooth flow from order → dispatch → delivery
Key Performance Indicators (KPIs)
* Stock accuracy (%)
* Fill rate (%)
* Order processing accuracy (%)
* Dispatch turnaround time (TAT)
* Pending order reduction
* Dead stock reduction
* Retailer satisfaction level
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
