Senior Specialist, Production Services Application Support Analyst
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We are seeking a Senior Specialist, Production Services Application Support Analyst (L1/L2) to join our Production Services Engineering team in Pune.
Role Overview
This role is responsible for ensuring the stability, availability, and performance of production applications by providing Level 1 and Level 2 support. The analyst will play a critical role in incident management, monitoring, issue resolution, and maintaining operational excellence across a growing portfolio of applications.
Production Support & Incident Management
• Provide L1/L2 support for production systems, ensuring timely triage and resolution of incidents
• Monitor application health and proactively identify risks using monitoring tools
• Lead incident response, including impact assessment, troubleshooting, and resolution coordination
• Ensure adherence to SLAs, OLAs, and incident management processes
Monitoring & Operational Excellence
• Perform continuous monitoring of applications, infrastructure, and batch processes
• Handle alert management and escalation as required
• Maintain runbooks, SOPs, and knowledge base articles
• Support 24x7 operations with on-call rotation
Automation & Continuous Improvement
• Identify repetitive manual activities and convert them into automation solutions.
• Develop scripts using:
• Shell / Python / SQL automation
• Automate routine activities such as:
• MQ queue monitoring and alerts
• Oracle health checks
• Batch job validation and restart
• Log parsing and alert generation
• Contribute to building self-healing and auto-remediation solutions.
Root Cause Analysis & Problem Management
• Conduct RCA for major incidents and recurring issues
• Partner with development and infrastructure teams to implement permanent fixes
• Track and reduce incident volume through continuous improvement
Change & Release Support
• Support production releases, deployments, and environment validations
• Validate post-deployment stability and coordinate rollback if needed
• Ensure adherence to change management and release governance processes
Collaboration & Stakeholder Communication
• Act as the first point of contact for production issues
• Communicate effectively with business stakeholders, development teams, and vendors
• Provide regular updates during incidents and outages
To be successful in this role, we’re seeking the following:
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• 4–8 years of experience in application production support (L1/L2)
• Strong understanding of incident, problem, and change management processes
• Experience supporting mission-critical, high-availability systems
Technical Skills
• Experience with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace, etc.)
• Knowledge of UNIX/Linux and Windows environments
• Familiarity with databases (SQL/Oracle)
• Understanding of batch processing and scheduling tools
• Experience with messaging systems (MQ/Kafka) is a plus
• Basic scripting knowledge (Shell, Python, etc.) preferred
Preferred Skills
• Experience in financial services or capital markets domain
• Understanding of application architecture and distributed systems
• Familiarity with ITIL practices and service management frameworks
• Exposure to cloud platforms and DevOps practices
Key Competencies
• Strong analytical and troubleshooting skills
• Ability to work under pressure in a fast-paced production environment
• Excellent communication and stakeholder management skills
• Proactive mindset with focus on operational stability and continuous improvement
In this role, you’ll make an impact in the following ways:
• Ensuring stable and reliable production systems
• Reducing operational and compliance risks
• Supporting scalable growth of the application portfolio
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
