Note: Applicants must be based in Coimbatore or be willing to relocate to Coimbatore.
About the Role
At RunLoyal, quality is not just a checkpoint before release. It is what protects customer trust, powers confident growth, and keeps a complex product running smoothly for every business that depends on it.
We build software for pet care businesses that rely on us every day to manage operations, serve their customers, and run their business with confidence. That means every release matters. Every workflow matters. Every detail matters.
As our QA Lead & Scrum Master, you will play a central role in making that happen. You will lead quality across mobile and web platforms, shape how teams test and deliver, and help ensure that what we ship is reliable, scalable, and ready for real-world use. This is a role for someone who enjoys combining technical depth with delivery leadership, someone who can improve systems, guide teams, challenge risk, and create confidence across the organization.
This is not a narrow testing role. It is a high-impact leadership role at the intersection of product quality, engineering execution, and release discipline. You will work across teams in India and the US, influence how work enters and moves through sprints, and serve as a critical voice in protecting platform quality in a multi-tenant SaaS environment where correctness and trust are business-critical.
If you are energized by ownership, care deeply about product excellence, and want to help shape how a fast-growing SaaS company builds and delivers software, this role offers the scope and influence to do exactly that.
Responsibilities
Product Quality & Trust Ownership
- Own end-to-end quality across mobile (iOS and Android) and web platforms.
- Ensure multi-tenant data isolation, personalization correctness, and data integrity.
- Act as the final quality gate for production releases.
- Define and enforce quality benchmarks aligned with business risk.
- Own production defect accountability, root-cause analysis, and prevention.
Test Strategy & Automation Leadership
- Define and own test strategy and test architecture across manual and automation testing.
- Research and drive adoption of AI-powered testing tools and techniques to improve efficiency and coverage.
- Define testing strategy for AI/ML model validation, where applicable.
- Drive automation coverage for:
- Multi-tenant scenarios
- Role-based access control (RBAC)
- Personalization logic
- API and backend validation
- Regression and edge cases
- Own automation frameworks for web, mobile, and APIs.
- Identify gaps requiring manual or exploratory testing.
- Track and improve test coverage, defect leakage, and release confidence.
Scrum Master & Delivery Governance
- Act as Scrum Master for multiple squads.
- Own and facilitate sprint ceremonies, including:
- Sprint planning
- Daily stand-ups
- Sprint reviews
- Retrospectives
- Ensure:
- Clear Definition of Ready (DoR) and Definition of Done (DoD)
- Realistic sprint commitments and predictable delivery
- Rapid identification and removal of blockers
- Maintain delivery transparency with leadership and stakeholders.
Impact Analysis & Requirement Risk Control
- Ensure impact areas are clearly identified for every requirement.
- Validate frontend, backend, mobile, and data impacts before sprint execution.
- Prevent ambiguous or high-risk requirements from entering sprint scope.
- Own release risk assessments prior to deployments.
Team Leadership & Cross-Geo Collaboration
- Build, mentor, and scale high-ownership QA teams.
- Lead execution across India and US teams.
- Set a culture of accountability, precision, and ownership.
- Confidently challenge product or engineering decisions when quality is at risk.
Qualifications
Required Experience & Skills
- 5+ years of experience in QA Engineering, with 3+ years as a QA Lead or Test Architect.
- Strong hands-on experience with modern test automation frameworks and agentic QA approaches:
- Web: Playwright, Puppeteer
- Mobile: Appium
- API: REST Assured, Postman
- AI / Agentic QA: Model Context Protocol (MCP), GitHub Copilot, Claude Code
- Advanced: AI-driven test generation, self-healing automation, cross-layer validation (UI + API)
- Strong experience testing multi-tenant SaaS platforms.
- Deep understanding of:
- REST APIs
- SQL and backend data validation
- Role-based access control
- Data integrity and tenant isolation
- Experience integrating automation into CI/CD pipelines.
- Strong working knowledge of Agile / Scrum, including acting as Scrum Master.
- Experience managing distributed teams across India and the US.
What Sets You Apart
- High integrity and a strong ownership mindset.
- Comfortable saying “no” to unsafe releases.
- Ability to operate calmly under pressure.
- Excellent communication and stakeholder management skills.
Cultural Expectations
- We value quality, trust, and delivery discipline.
- We expect leaders to take ownership and make principled decisions.
- We prioritize correctness over speed when business risk is high.
- We collaborate across time zones with clarity and accountability.
Pay: From ₹1,000,000.00 per year
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Coimbatore, Tamil Nadu (Coimbatore)
