About the Role
Our Pretline Brand is looking for a proactive and customer-focused online CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.
Key Responsibilities
Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally
Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates
Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction
COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO
Payment Tracking: Track and update all payments received via website and WhatsApp
Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently
RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system
Reporting: Share weekly reports on sales, conversions, returns, and customer interactions
Requirements
1–4 years experience in online CRM, online sales, or customer handling and shopify
Strong communication skills (English and Hindi)
Experience with WhatsApp/Instagram customer handling
Organized, responsive, and sales-oriented mindset
What We’re Looking For
Someone who is fast, reliable, and customer-first
Comfortable handling multiple chats and follow-ups daily
A problem-solver who can coordinate across teams (sales, warehouse, logistics)
Interest in fashion / luxury / D2C brands is a plus
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
