Job Title: Hospitality Supervisor
Department: Hospitality
Location: Jaipur
Reports To: Sr. Manager – Admin & Facility
Position Overview
The Hospitality Manager/ Supervisor is responsible for overseeing the overall hospitality experience within the corporate environment, ensuring exceptional service standards for Founders, leadership, and visiting clients. The Hospitality Manager/ Supervisor will lead the butler, housekeeping team and pantry team, ensuring seamless coordination of food and beverage service, impeccable presentation, and discreet yet attentive delivery service. The role requires a strong understanding of fine dining etiquette, service, and guest engagement.
The ideal candidate has strong experience in luxury hospitality or high-end service environments and demonstrates exceptional attention to detail, team supervision, and service etiquette.
Major Responsibilities
Hospitality & Guest Experience
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Ensure a seamless, high-touch hospitality experience for Founders, leadership, and visiting clients.
- Supervise and guide butler’s, housekeeping team and pantry team staff to maintain high end service standards.
- Anticipate client’s requirements and ensure personalized service delivery.
- Oversee meal and beverage service, ensuring refined presentation and adherence to fine dining etiquette.
- Ensure service standards align with high end hospitality practices.
Service Operations & Coordination
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Coordinate all food and beverage service within the facility, including meetings, events, and clients’ visits.
- Monitor table setting, plating, serving, and clearing procedures to ensure consistency with high end standards as per the brand.
- Maintain service flow during meals and ensure timely delivery of food and beverages.
- Ensure all service areas, meeting rooms, and dining areas are properly prepared before service.
Team Supervision
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Supervise the butler, pantry staff, and housekeeping teams.
- Allocate daily responsibilities and ensure staff adherence to SOPs.
- Train and mentor team members on hospitality etiquette, service presentation, and guest engagement.
- Ensure discipline, grooming standards, and professionalism across the hospitality team.
Quality & Hygiene Standards
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Ensure cleanliness, sanitation, and organization of pantry, dining areas, meeting rooms, overall facility and hospitality service stations.
- Monitor housekeeping teams for washrooms, cabins, pantry, and common areas cleaning as per established SOPs.
- Ensure compliance with hygiene and safety regulations related to food handling and service.
Inventory & Service Readiness
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Monitor availability of crockery, cutlery, glassware, and service equipment.
- Ensure tableware and service tools are well maintained and presentable.
- Coordinate with procurement/admin for replenishment of hospitality supplies.
Event & Meeting Support
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Oversee hospitality arrangements for leadership meetings, internal events, and client visits.
Ensure proper table setups, refreshments, and service coordination during meetings and events.
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Job Skills
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Strong understanding of luxury hospitality service standards and etiquette.
- Excellent supervisory and team management abilities.
- Strong attention to detail and service presentation.
- Ability to multitask and manage high-pressure service environments.
- Strong interpersonal and communication skills.
Flexible schedule and willingness to support extended service hours when required.
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Qualifications & Experience
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Graduate in Hotel Management / Hospitality / F&B Operations (preferred).
- Minimum 6+ years of experience in hospitality or F&B service, preferably in luxury hotels, premium hospitality environments, or corporate hospitality.
- Prior experience in supervisory or team leadership roles is preferred.
- Experience managing high-profile guests or VIP service environments is an advantage.
