Role & responsibilities
- Proactively monitor system health and take corrective action before problems occur.
- Ensure regular System Monitoring & Health Checks
- Ensure all the critical system backups.
- Bring in pro-active measures to measure system performance.
- Deliver on the Uptime & Availability Targets
- Manage Incidents and Problems as per set SLAs.
- Responsible for backup, restoration, refresh
- Responsible for upgrade, service level upgrade, kernel upgrades and firmware upgrades.
- Perform root cause analysis on unplanned outages and implement measures
- Implement monitoring tools.
- Deliver services to business as per the SLA.
- Manage outsourced IT partners.
- Keep abreast of latest developments in the area of specialization.
- Document and institutionalize best practices.
- Maintain technical SOPs.
- Ensure regular System Monitoring & Health Checks
- Hands-on technical depth analysis, problem-solving techniques and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
System Performance Optimization
- Ensure landscape performance KPIs and success criteria are established and followed for the landscape, relevant teams in Landscape and services are coordinated accordingly.
- Manage the landscape performance KPI monitoring process and ensure KPIs are measured correctly.
- Where necessary, initiate and manage projects to keep the KPIs in agreed scale and even plan for further improvements in a proactive manner, engage necessary resources.
- Gather detailed information on where KPIs are not met & facilitate responsive actions which may then be transformed into improvement projects.
- Work with all levels of contacts from cross functional teams for further enhancing the KPIs and system performance.
- Ensure strict Governance to keep the performance of the systems to acceptable levels of performance across the landscape.
Housekeeping
- Periodically check and schedule the housekeeping activities like archiving as per retention policy.
- Ensure housekeeping jobs are running as scheduled and new jobs are put into process as needed, ensure other housekeeping actions are also planned and taken as well,
- Ensure that improvement activities are carried out according to landscape methodology, agreed design, security and performance criteria and General IT controls.
Resilience and Availability
- Bring in or operate pro-active measures to measure service performance.
- Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages
- Ensure high availability of Applications to the Dalmia business by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc.
- Ensure minimal business disruption. In case of a disruption, resolve the issue and the root cause with less downtime
Compliance sustainability and integrity
