Service Manager – Shaadi.com
We are looking for an experienced Service Manager to lead a 50+ member VIP/HNI customer service team and drive service quality, sales, customer satisfaction, and business growth.
Key Responsibilities:
- Lead, coach, and manage a large customer service team.
- Own sales targets, service delivery, quality, and customer satisfaction.
- Manage VIP/HNI customer escalations and ensure premium service.
- Track performance metrics and improve team productivity.
- Drive process improvements and operational efficiency.
- Use data and technology to improve service quality and business outcomes.
Requirements:
- Bachelor’s degree.
- 4–7 years of relevant experience in customer service, sales, or operations.
- Strong team management and leadership experience.
- Experience in value and volume selling.
- Good understanding of quality and performance metrics.
- Strong analytical, communication, and problem-solving skills.
- Internet/consumer-service industry experience preferred.
Pay: Up to ₹2,500,000.00 per year
Work Location: In person
