Service Center Operations
- Manage day-to-day operations of the service center.
- Ensure timely repair and servicing of customer products.
- Monitor job completion, turnaround time (TAT), and service quality.
- Maintain proper workflow and operational efficiency.
- Experience background from LG , Xiaomi, TCL, home appliances Electronics background
Team Management
- Supervise service advisors, technicians, customer support staff, and store personnel.
- Allocate work responsibilities and monitor employee performance.
- Conduct regular team meetings and provide operational guidance.
- Ensure staff discipline, attendance, grooming, and productivity.
Customer Service
- Handle customer escalations and ensure effective resolution.
- Maintain high customer satisfaction levels.
- Ensure proper communication regarding repair status, estimates, and delivery timelines.
- Monitor customer feedback and implement improvement actions.
Technical & Repair Management
- Coordinate with technicians for diagnosis and repair activities.
- Ensure compliance with authorized brand repair standards.
- Monitor repeat complaints and implement corrective measures.
- Ensure proper usage of tools, equipment, and service processes.
Inventory & Spare Parts Management
- Monitor spare parts availability and stock control.
- Coordinate with vendors and suppliers for procurement.
- Ensure accurate inventory records and stock reconciliation.
- Minimize spare parts shortages and excess inventory.
Business & Performance Management
- Achieve service center targets related to revenue, productivity, and customer satisfaction.
- Prepare operational and performance reports.
- Monitor expenses and optimize operational costs.
- Ensure compliance with company policies and service standards.
Compliance & Administration
- Ensure workplace safety and cleanliness.
- Maintain service records, warranty documents, and operational reports.
- Ensure compliance with statutory and company regulations.
- Coordinate with management for audits and process improvements.
Required Qualifications
- Bachelor’s Degree or Diploma in Electronics or a related field.
- Additional certifications in service management will be an added advantage.
Experience Required
- 4-5 years of experience in service center operations, repair & service management, or customer service.
- Experience in handling authorized service center operations preferred.
- Experience in managing technicians and service teams.
Required Skills
- Strong leadership and team management skills.
- Good communication and customer handling abilities.
- Knowledge of repair and service operations.
- Problem-solving and decision-making skills.
- Inventory and spare parts management knowledge.
- Basic computer knowledge and reporting skills.
- Ability to work under pressure and achieve targets.
Key Performance Indicators (KPIs)
- Customer Satisfaction Score (CSAT)
- Turnaround Time (TAT)
- Repeat Repair Ratio
- Productivity & Revenue Targets
- Technician Efficiency
- Spare Parts Management Accuracy
- Complaint Resolution Time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
