Role Overview
The Intake Processor is responsible for the receipt, registration, and initial processing of adverse event reports within the pharmacovigilance case management system. This is a high-volume operational role focused on accurate case intake, book-in, and administrative support within a consumer healthcare pharmacovigilance program.
Qualifications and Experience
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2 to 4 years of experience in pharmacovigilance or drug safety operations.
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Degree in Pharmacy, Pharm D, BHMS, BDS, or equivalent qualification preferred.
Key Responsibilities
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Receive and register incoming adverse event reports from multiple sources into the safety database.
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Perform case book-in and initial registration of ICSRs accurately and within defined timelines.
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Process source documents, ensuring completeness and correct attachment.
- Carry out data entry in line with defined conventions and SOPs.
- Monitor and manage shared mailboxes, ensuring timely retrieval and acknowledgement.
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Perform duplicate checks to identify potential duplicate cases.
- Should be able to support high-volume processing of predominantly non-serious cases while maintaining quality and turnaround standards.
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. Escalate incomplete, ambiguous, or potentially serious cases to the relevant team lead.
Key Skills
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Attention to detail and accuracy in high-volume data entry.
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Familiarity with ICSR intake and case management workflows.
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Understanding of pharmacovigilance terminology and adverse event reporting.
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Ability to work within defined timelines and productivity targets.
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Good written and verbal communication skills.
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Ability to work collaboratively within an operational team environment.
System and Domain Exposure
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LSMV or Argus safety database.
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High-volume case intake and administrative processing.
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Consumer healthcare or non-serious case processing environment (preferred).
