Lohono Stays is a premium luxury vacation rental brand in India, offering curated private homes and villas for discerning travelers. Built on the ethos of “luxury living, personalized experiences, and exceptional hospitality,”
Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences. The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Khandala, Coonoor, and the Maldives, with plans to expand internationally. What sets Lohono Stays apart is its end-to-end hospitality service, which includes:
✔ Curated luxury homes with world-class design and amenities
✔ 24x7 concierge services for personalized experiences
✔ Private chefs, butlers, and housekeeping to deliver a five-star standard in every stay
✔ Event hosting and celebration planning in bespoke settings Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.
For more information visit www.lohono.com
Designation: Night Guest Relations Executive
BU: Lohono Stays
Dept: Rentals & Hospitality
Sub Dept: Guest Relations
Location: Goa
EXPERIENCE IN HOSPITALITY AND 2 WHEELER IS MANDATORY.
Key Responsibilities:
The Night Executive is responsible for ensuring seamless guest experiences and smooth villa operations during late-night hours. This role requires proactive coordination, strong problem-solving skills, and the ability to handle guest interactions with professionalism and efficiency.
Guest Experience & Support:
Manage late-night guest check-ins and check-outs efficiently.
Address guest queries, requests, and complaints promptly to ensure high satisfaction levels.
Handle any emergency situations or escalations during night hours.
Operations & Coordination:
Coordinate closely with Housekeeping, F&B, and Procurement teams to ensure uninterrupted service.
Liaise with the Housekeeping Supervisor for night cleaning schedules, urgent requirements, and follow-ups.
Ensure readiness for next-day operations (breakfast setups, special requests, etc.).
Inventory & F&B Support:
Oversee and manage late-night grocery requirements, missed orders, and special guest requests.
Ensure timely preparation or coordination of early morning breakfast requirements where applicable.
Security & Property Management:
Conduct regular villa patrols or coordinate with security personnel to ensure guest safety and property security.
Monitor any unusual activities and take necessary actions
Administrative & Backend Support:
Complete pending operational tasks handed over by the day team.
Maintain records/logs of night activities, incidents, and guest interactions.
Ensure proper handover to the morning team with detailed updates.
Key Skills & Requirements:
Strong communication and interpersonal skills.
Ability to handle high-pressure situations independently.
Basic understanding of hospitality operations (F&B, Housekeeping, Procurement).
Problem-solving mindset with attention to detail.
Willingness to work night shifts consistently.
Education: Degree in Hospitality Technical Skills
Reporting to: Head of Hospitality
Direct Reports: Guest Relations Executive, Concierge
Job Types: Full-time, Permanent
Pay: ₹250,000.00 - ₹300,000.00 per year
Application Question(s):
- What is your current location?
- What is your notice period?
- How many years of experience you have in Hospitality?
- What is current CTC?
- What is your expected CTC?
- Do you have a 2 wheeler and a valid driving license?
- What is your highest level of Graduation?
Work Location: In person
