Job Responsibilities:
· Receive, prioritize, and coordinate customer service and breakdown calls.
· Plan daily technician schedules and allocate resources for various tasks.
· Handle queries and complaints from Indian and international customers.
· Coordinate spare-part requirements and dispatch with internal departments.
· Manage overseas customer meetings and service requirements.
· Monitor service quotations and follow up for approvals.
· Assist technicians with technical issues and coordinate with senior engineers.
· Approve OT/OD and monitor technician productivity and performance.
· Plan AMC and preventive maintenance schedules.
· Review service reports and maintain documentation.
· Ensure smooth coordination with various departments to improve service response.
· Manage the service team and provide training and guidance.
Required Skills:
· CRM
· SAP
· ISO Knowledge
· Technical Support
· Customer Relationship Management
· Team Management
· Scheduling
· Problem Solving
· Communication
· Negotiation
Pay: ₹50,000.00 - ₹66,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
