RESTAURANT CAPTAIN – JOB DESCRIPTION
Company: The House of Makeba
Department: Food & Beverage Service
Position: Restaurant Captain
Location: Ahmedabad, Gujarat
Employment Type: Full-Time
Job Summary
The Restaurant Captain will be responsible for supervising day-to-day restaurant service, ensuring excellent guest experience, maintaining service standards, and effectively coordinating with the kitchen and F&B team. The ideal candidate should have good communication skills, a professional personality, and strong knowledge of restaurant service operations.
Key Responsibilities
- Supervise daily restaurant operations and ensure smooth service.
- Welcome and assist guests in a warm and professional manner.
- Ensure proper table setup, service sequence, and restaurant readiness.
- Take food and beverage orders accurately and coordinate with the kitchen.
- Monitor food and beverage service to ensure quality and timely delivery.
- Handle guest requests, feedback, and complaints professionally.
- Ensure restaurant SOPs and service standards are followed.
- Coordinate closely with the kitchen team to ensure smooth order flow.
- Guide and supervise waiters, stewards, and other service team members.
- Allocate sections and responsibilities to service staff.
- Train new team members on service procedures, menu knowledge, grooming, and guest handling.
- Maintain restaurant cleanliness, hygiene, and overall presentation.
- Ensure proper billing and coordination with the cashier when required.
- Monitor table turnover and ensure efficient service during peak hours.
- Upsell food and beverage items whenever appropriate.
- Check guest satisfaction throughout the dining experience.
- Assist the Restaurant Manager in daily operations and reporting.
- Maintain discipline, grooming, punctuality, and professional conduct of the team.
Required Experience
- Minimum 1 year of experience as a Restaurant Captain / Senior Steward / Senior Waiter in a reputed restaurant.
- Candidates with experience in Fine-Dining, Premium Casual Dining, or Upscale Restaurants will be preferred.
- Experience in Ahmedabad restaurant operations will be an added advantage.
Required Skills
- Excellent communication and interpersonal skills.
- Strong guest-handling skills.
- Good knowledge of food and beverage service.
- Basic knowledge of menu items and ingredients.
- Strong team coordination and leadership skills.
- Ability to work under pressure during busy operations.
- Good problem-solving and decision-making skills.
- Professional grooming and positive attitude.
- Ability to upsell food and beverage items.
- Basic knowledge of POS and billing systems will be an advantage.
Qualification
- 12th Pass / Diploma / Degree in Hotel Management, Hospitality, or a related field.
- Relevant restaurant service experience will be considered.
Candidate Profile
The ideal candidate should be well-groomed, confident, guest-oriented, and service-focused, with the ability to lead the service team and ensure a smooth and memorable dining experience for every guest.
Preference: Candidates with experience in reputed Fine-Dining or Premium Restaurants in Ahmedabad will be preferred.
Pay: ₹17,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Paid time off
Work Location: In person
