Manager – Customer Experience & Quality (Hospitality)
Experience: 3–4+ years
Location: Field-oriented / As applicable
About the Role
We are looking for a hands-on Manager – Customer Experience & Quality (Hospitality) to ensure exceptional guest experiences and consistent quality across our properties.
Key Responsibilities
- Manage customer complaints, escalations, and online reviews.
- Conduct property inspections and quality audits.
- Identify service gaps and drive service improvements.
- Coordinate with property owners, caretakers, and on-ground teams.
- Monitor guest feedback and ensure timely issue resolution.
- Lead teams and maintain hospitality and service standards.
- Track performance and implement corrective actions.
- Travel to properties and independently manage operational challenges.
Who We're Looking For
- 3–4+ years of experience in hotels, resorts, vacation rentals, or hospitality operations.
- Experience in roles such as Customer Experience Manager, Brand Success Manager, Operations Manager, Resort Manager, General Manager, Quality Manager, or similar.
- Strong communication, leadership, problem-solving, and stakeholder-management skills.
- Customer-focused, detail-oriented, and willing to travel.
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
Work Location: In person
