Job Summary
We are looking for a Customer Support Executive to handle customer queries, order-related issues, complaints, and follow-ups across WhatsApp, calls, email, and other support channels. The ideal candidate should be polite, patient, quick to respond, and able to resolve customer concerns professionally.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and chat.
- Assist customers with order status, delivery updates, returns, replacements, refunds, and product-related questions.
- Coordinate with logistics, warehouse, pharmacy, and internal teams to resolve customer issues.
- Maintain clear and accurate records of customer conversations and complaints.
- Follow up with customers for pending issues until they are resolved.
- Escalate serious complaints or urgent cases to the manager.
- Support prepaid/COD confirmation calls when required.
- Help reduce cancellations, RTO, and customer dissatisfaction through timely communication.
- Share customer feedback with the team to improve service and product experience.
- Maintain a polite, professional, and helpful tone at all times.
Requirements
- 6 months to 2 years of experience in customer support, telesales, ecommerce support, or call centre preferred.
- Good communication skills in Hindi and English.
- Comfortable using WhatsApp, CRM tools, Google Sheets, and basic computer systems.
- Ability to handle difficult customers calmly.
- Fast typing and quick response ability.
- Good problem-solving skills.
- Responsible, punctual, and willing to learn.
Pay: ₹10,429.74 - ₹20,000.00 per month
Work Location: In person
