Job post summary
Date posted: 27 August 2026
Job Description:
Front Desk Manager / Receptionist – NuHer Women's Wellness
Location: Mumbai – Nariman Point (On-site)
Working Hours: 10:00 AM – 7:00 PM
Working Days: Monday – Saturday
Weekly Off: Sunday
We are looking for an experienced and well-presented Front Desk Manager / Receptionist to manage the client experience at NuHer, the Women's Wellness vertical of Nuhealth.
The role will focus on client coordination, consultant management, follow-ups, relationship management and ethical upselling of relevant wellness programs and services.
Key Responsibilities
- Manage front desk operations and provide a warm, premium client experience.
- Coordinate client appointments with doctors, consultants, nutritionists, health coaches and panel experts.
- Handle client communication, appointment confirmations and follow-ups.
- Coordinate the complete client journey before and after consultations.
- Understand client requirements and guide them towards relevant services/programs.
- Drive ethical upselling and cross-selling based on client needs and expert recommendations.
- Maintain accurate client records, CRM updates and daily trackers.
- Coordinate with internal teams for smooth client servicing.
- Track appointments, follow-ups, conversions and pending payments.
- Handle client queries and ensure timely resolution.
KRAs
- Client experience and satisfaction
- Appointments booked and attended
- Follow-up completion
- Consultation-to-program conversion
- Upsell / cross-sell revenue
- Client retention and repeat visits
- CRM accuracy and timely reporting
- Achievement of monthly performance targets
Requirements
- 2–5 years of experience in front desk, healthcare, wellness, hospitality, premium clinics or customer service.
- Excellent spoken English and Hindi.
- Strong communication, interpersonal and coordination skills.
- Professional grooming and a warm, empathetic personality.
- Strong follow-up and organisational skills.
- Comfortable with sales, upselling and client relationship management.
- Basic knowledge of CRM, Excel and Google Sheets.
Experience in women's wellness, healthcare, aesthetic clinics, premium hospitality or wellness brands will be an advantage.
Compensation
- ₹25,000 – ₹30,000 per month, depending on experience and suitability.
- Performance-based incentives may be applicable.
Working Days
Monday – Saturday | 10:00 AM – 7:00 PM
Sunday – Weekly Off
We're looking for someone who is warm, organised, dependable and client-focused, with the ability to deliver a premium client experience while supporting the centre's growth and revenue goals.
Work Location: In person – Nuhealth Centre, Nariman Point, Mumbai
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Experience:
- Microsoft Office: 1 year (Preferred)
- Front desk - Receptionist: 2 years (Preferred)
- total work: 1 year (Preferred)
Language:
Work Location: In person
