JOB DESCRIPTION – OPERATIONS MANAGER
Hotel: Hotel Prayana
Department: Operations
Reports To: General Manager
Job Summary
We are looking for an experienced Operations Manager to manage and oversee the day-to-day operations of Hotel Prayana. The candidate must have a strong Food & Beverage (F&B) background and good knowledge of hotel operations.
Key Responsibilities
- Oversee the daily operations of the hotel.
- Ensure smooth coordination between all departments.
- Take responsibility for restaurant, bar and overall F&B operations.
- Monitor daily sales, revenue and operational performance.
- Ensure high standards of guest service and customer satisfaction.
- Handle and resolve major guest complaints and operational issues.
- Monitor food and beverage costs, wastage, inventory and stock control.
- Ensure proper service standards, hygiene, cleanliness and staff grooming.
- Lead, guide, and motivate department heads and operational staff.
- Conduct regular briefings and follow up on daily tasks.
- Monitor departmental KPIs and take corrective action when required.
- Coordinate with management to improve sales, profitability and overall hotel performance.
- Ensure all staff follow company policies and SOPs.
- Submit regular operational reports to management.
Candidate Requirements
- F&B background is mandatory.
- Experience in hotel, restaurant or bar operations.
- Strong leadership and team management skills.
- Good knowledge of F&B service, inventory, cost control and sales.
- Good communication and problem-solving skills.
- Ability to manage multiple departments and work in a fast-paced environment.
Experience: Minimum 5 years of experience in the hospitality industry, preferably in F&B and hotel operations.
Work Location: In person
