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Partner with the General Manager and Heads of Department on all people-related matters.
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Develop and implement HR strategies aligned with the hotel's business objectives.
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Provide HR advice and support to management on employee-related matters.
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Develop programmes and initiatives that foster a positive, inclusive and high-performing work environment.
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Support the hotel leadership team in building a strong people and service culture.
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Monitor manpower productivity, staffing levels and organisational requirements.
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Work with department heads to identify manpower requirements.
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Manage recruitment and selection processes in line with approved manning and budgets.
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Prepare and maintain manpower plans and recruitment trackers.
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Ensure timely hiring of quality candidates across all departments.
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Coordinate interviews, selection, reference checks and background verification.
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Ensure appropriate offer, joining and onboarding documentation.
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Maintain effective relationships with recruitment agencies, institutions and other talent sources.
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Support internal mobility, transfers and career opportunities within IHG.
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Welcome and orient new colleagues to the hotel and IHG.
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Conduct HR induction and ensure completion of joining formalities.
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Ensure colleagues understand hotel policies, procedures, benefits, code of conduct and IHG values.
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Coordinate departmental induction and job-specific orientation.
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Ensure all employee documentation is complete and maintained accurately.
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Create a positive first-day and onboarding experience for new colleagues.
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Develop creative initiatives to engage, inspire and motivate colleagues.
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Plan and execute employee engagement activities, celebrations and recognition programmes.
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Support and administer the annual Team Member Satisfaction Survey and develop action plans based on results.
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Monitor employee feedback and identify opportunities for improvement.
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Conduct regular employee interactions and engagement forums.
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Promote a culture of trust, respect, inclusion and collaboration.
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Recognise and celebrate employee achievements and contributions.
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Support IHG wellbeing initiatives and promote colleague wellbeing.
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Act as a trusted point of contact for colleagues on HR-related matters.
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Address employee concerns, grievances and workplace issues professionally and confidentially.
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Support management in disciplinary and performance-related matters.
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Ensure fair, consistent and transparent application of HR policies.
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Conduct exit interviews and analyse employee feedback and reasons for separation.
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Monitor employee turnover and develop retention initiatives.
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Maintain positive employee relations and a healthy workplace environment.
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Identify training needs in consultation with department heads.
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Prepare and monitor the annual training calendar.
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Coordinate induction, mandatory and operational training programmes.
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Promote IHG learning platforms and development programmes.
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Support leadership development and succession planning.
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Encourage cross-training and career development opportunities.
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Monitor training completion and maintain appropriate records.
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Support the development of colleagues through the IHG Room to Grow philosophy.
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Coordinate the hotel's performance management process.
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Ensure timely completion of probation reviews and performance evaluations.
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Support managers in setting clear performance objectives.
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Coach managers on performance improvement and employee development.
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Monitor Performance Improvement Plans where required.
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Support succession planning and talent identification.
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Encourage continuous feedback and development conversations.
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Coordinate monthly payroll activities with Finance and ensure accurate employee data.
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Maintain employee records, attendance, leave and payroll inputs.
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Ensure timely processing of salary, deductions and statutory contributions.
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Monitor attendance, overtime, leave and payroll-related discrepancies.
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Maintain accurate employee files and HR documentation.
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Ensure HR reports and dashboards are updated and submitted on time.
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Maintain confidentiality of employee and payroll information.
Ensure compliance with all applicable Central Government, Goa State and local employment laws and statutory requirements, including, as applicable:
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Applicable wage and employment requirements
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Provident Fund (PF)
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Employees' State Insurance (ESI)
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Professional Tax, where applicable
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Labour Welfare Fund, where applicable
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Gratuity requirements
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Bonus requirements
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Maternity Benefit requirements
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POSH / Prevention of Sexual Harassment requirements
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Shops & Establishments / applicable establishment regulations
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Working hours, weekly off and leave requirements
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Contract Labour requirements
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Child labour and employment eligibility requirements
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Applicable Goa-specific labour and employment regulations
Additional responsibilities include:
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Maintain statutory registers, records and returns as required.
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Ensure timely payment and filing of statutory dues and returns.
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Coordinate labour inspections and statutory audits.
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Work with external consultants and authorities when required.
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Ensure employment documentation and HR practices remain compliant with applicable laws.
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Keep management updated on significant changes in employment legislation.
Prepare and analyse regular HR reports including:
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Headcount and manpower status, Recruitment status, Attrition, Absenteeism, Payroll cost, Overtime, Employee turnover, Training hours and completion, Employee engagement, Diversity and inclusion, Leave utilisation, Pending HR actions
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Provide meaningful HR insights and recommendations to the General Manager and leadership team.
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Promote colleague wellbeing and work-life balance.
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Coordinate employee welfare initiatives.
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Ensure appropriate employee facilities and welfare provisions are available.
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Support IHG wellbeing programmes.
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Monitor employee accommodation, meals, uniforms, lockers and other welfare facilities, where applicable.
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Organise health, safety and wellbeing awareness initiatives.
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Encourage a workplace culture where colleagues feel supported and valued.
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Promote an inclusive workplace where everyone is treated with dignity and respect.
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Support IHG's commitment to equal employment opportunities.
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Encourage diversity across recruitment, development and career progression.
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Ensure employment decisions are based on merit, capability and business requirements.
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Promote a culture where colleagues feel they belong and are encouraged to contribute.
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Conduct regular HR audits and compliance reviews.
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Ensure employee files and statutory documentation are complete and accurate.
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Identify HR risks and implement corrective actions.
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Support IHG, internal, statutory and external audits.
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Track and close audit observations within agreed timelines.
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Ensure appropriate controls are maintained for employee data and confidential information.
For the opening of Holiday Inn Express Goa Morjim, the HR Manager will additionally be responsible for:
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Developing the manpower plan.
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Coordinating recruitment against approved manning.
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Preparing the recruitment and joining calendar.
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Supporting sourcing and selection of the opening team.
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Coordinating joining documentation and background verification.
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Developing the opening HR action plan.
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Establishing HR policies, SOPs and administrative processes.
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Coordinating uniforms, ID cards, lockers and employee facilities.
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Setting up employee files and HR records.
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Coordinating payroll and HR system setup.
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Planning hotel opening induction and training.
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Coordinating culture-building and team engagement activities.
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Ensuring statutory registrations and HR compliance requirements are completed before opening.
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Manpower budget and productivity
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Recruitment turnaround time
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Employee retention and attrition
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Employee engagement / Team Member Satisfaction Survey
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Training completion
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Performance management compliance
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Payroll accuracy and timeliness
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Statutory compliance
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HR audit performance
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Employee relations and grievance resolution
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Absenteeism and overtime control
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Succession planning and internal promotions
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Employee wellbeing and engagement
Education
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Bachelor's degree / higher education qualification in Human Resources, Business Administration, Hotel Management or a related field.
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Postgraduate qualification in Human Resources / MBA HR will be an advantage.
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Equivalent combination of education and relevant experience may be considered.
Experience
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Minimum 4–6 years of relevant Human Resources experience, preferably in the hospitality industry.
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Previous experience in a supervisory HR role is preferred.
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Experience in a branded hotel environment will be an advantage.
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Pre-opening hotel experience will be highly desirable.
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Strong understanding of hotel HR operations, employee relations, recruitment and statutory compliance.
Language
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Fluent spoken and written English is required.
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Hindi and knowledge of local language(s) will be an advantage.
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People leadership
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Business partnering
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Employee relations
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Communication and interpersonal skills
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Recruitment and talent management
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Coaching and development
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Problem-solving and decision-making
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Planning and organisation
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Confidentiality and integrity
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Labour-law awareness
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Employee engagement
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Commercial and business understanding
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Ability to work in a fast-paced hotel environment
We genuinely care about people and demonstrate this through our commitment to True Hospitality every day.
The HR Manager is expected to demonstrate:
True Attitude – Be caring, approachable and committed to making a positive difference to colleagues.
True Confidence – Have the knowledge and skills to provide clear and professional HR guidance.
True Listening – Listen carefully to colleagues, understand their concerns and respond appropriately.
True Responsiveness – Take timely and effective action to support colleagues and the business.
The role is about creating a workplace where colleagues feel valued, supported and empowered to deliver exceptional experiences to our guests.
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Competitive salary and benefits
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IHG colleague room discounts
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Uniform as per hotel standards
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Learning and development opportunities
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Career growth within IHG Hotels & Resorts
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Employee wellbeing initiatives
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Inclusive and collaborative working environment
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Opportunity to be part of the upcoming and growth journey of Holiday Inn Express Goa Morjim
IHG Hotels & Resorts is committed to creating inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
We provide equal employment opportunities and promote a culture of trust, support, acceptance and respect, welcoming different backgrounds, experiences and perspectives.
Every colleague should have the room to belong, grow and make a difference.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
