Operations Manager:
Experience:10–12 Years
Work Mode: Work From Home / Remote
Working Hours: 10:00 AM – 7:00 PM
Working Days: Monday – Saturday
Key Responsibilities
* Manage and oversee the *day-to-day operations* of the organization.
* Coordinate with *trainers, students, counsellors, recruiters, and internal teams*.
* Manage batch scheduling, trainer allocation, class planning, and operational workflows.
* Monitor trainer attendance, student attendance, class completion, and batch performance.
* Handle student and trainer concerns and ensure *timely resolution of escalations*.
* Monitor the quality and smooth functioning of online classes.
* Manage trainer onboarding, documentation, and operational coordination.
* Track operational KPIs, productivity, student engagement, and team performance.
* Prepare and maintain *daily, weekly, and monthly MIS reports*.
* Maintain operational trackers using *MS Excel / Google Sheets*.
* Identify operational gaps and implement effective process improvements.
* Develop SOPs and ensure processes are followed consistently.
* Coordinate with management on operational planning and business requirements.
* Manage remote teams effectively and ensure timely completion of assigned tasks.
* Take ownership of operational challenges and provide quick, practical solutions.
* 6–10 years of experience* in Operations Management, preferably in *EdTech, Education, Training, or Online Learning*.
* Proven experience in managing teams and day-to-day business operations.
* Strong leadership, coordination, and people-management skills.
* Excellent verbal and written communication.
* Strong problem-solving and decision-making abilities.
* Good knowledge of *MS Excel / Google Sheets and MIS reporting*.
* Ability to manage multiple teams, priorities, and deadlines.
* Experience handling *student/trainer escalations* is preferred.
* Experience working with *remote teams* will be an advantage.
* Strong ownership, accountability, and attention to detail.
### Operations Manager Demo / Interview Task
Interested candidates can share their *updated resume* along with:
*Current CTC | Expected CTC | Notice Period | Total Experience | Relevant Operations Experience* to [email protected]
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Pay: ₹15,315.46 - ₹25,000.00 per month
Benefits:
Work Location: Remote
