General Manager – Hospitality Business & Institutional Sales
Location: Goregaon, Mumbai
Department: Sales & Business Development
Experience: 12–15+ years
About the Role
We are looking for an experienced and commercially driven General Manager – Hospitality Business & Institutional Sales to lead and expand our Hospitality business vertical. The role will be responsible for driving revenue growth, developing strategic partnerships, managing key institutional accounts, and leading end-to-end sales and project execution across the hospitality sector.
The ideal candidate will have strong relationships within hotel chains, hospitality groups, developers, procurement teams, architects, and project consultants, along with a strong understanding of hospitality procurement and project cycles.
Key Responsibilities
- Develop and execute the business strategy for the Hospitality segment.
- Identify and onboard new hotel chains, resorts, hospitality groups, and institutional clients.
- Build and maintain long-term relationships with hotel owners, GMs, procurement heads, project teams, architects, and consultants.
- Lead the complete institutional sales cycle, including negotiations, pricing, proposals, contracts, and account development.
- Drive annual revenue targets and identify opportunities for business expansion and growth.
- Manage key accounts and develop repeat, upgrade, cross-selling, and bundled business opportunities.
- Understand hotel requirements across fitness, spa & wellness, and back-of-house operations and recommend suitable product solutions.
- Coordinate with internal product, supply chain, and operations teams to ensure smooth project execution.
- Work closely with architects, consultants, and project teams during hotel pre-opening and development stages.
- Ensure timely product delivery, installation, commissioning, and client satisfaction.
- Handle client escalations and coordinate resolution of service-related issues.
- Track upcoming hotel projects, hospitality developments, market trends, competitor activities, and pricing.
- Maintain strong market intelligence and identify new business opportunities across India.
- Represent the organization in client meetings, industry forums, and business development activities.
Requirements
- Graduate/Postgraduate degree in Business Administration, Sales, Marketing, or a related field.
- 12–15+ years of experience in Hospitality / Institutional Sales or Business Development.
- Strong experience selling durable products or solutions to hotel chains, developers, architects, or hospitality projects.
- Strong existing network with hotel chains, procurement heads, project consultants, architects, and hospitality decision-makers.
- Good understanding of hospitality procurement cycles and project execution.
- Experience managing multi-location / institutional accounts.
- Strong commercial, negotiation, presentation, and relationship-management skills.
- Excellent communication and stakeholder-management abilities.
- Willingness to travel extensively across India.
Pay: ₹1,900,000.00 - ₹2,200,000.00 per year
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Do you have atleast 10–15 years of experience in Hospitality / Institutional Sales, with proven responsibility for revenue growth and large B2B accounts?
- Have you managed end-to-end sales cycles involving hotel chains, hospitality groups, developers, architects, procurement heads, or project consultants, including negotiations, contracts, and key-account management?
- What's your current CTC?
- Will you be available to join immediately?
Work Location: In person
