Job Summary
The Team Lead is responsible for managing day-to-day logistics and warehouse operations, leading the operations team, ensuring timely shipment processing, maintaining productivity and service quality, and ensuring compliance with Delhivery's SOPs and safety standards.
Key Responsibilities
- Manage daily inbound, sorting, scanning, loading, dispatch and outbound operations.
- Lead and supervise Associates, Loaders, Unloaders and other operational staff.
- Allocate manpower and work responsibilities based on shipment volume and operational requirements.
- Conduct daily shift briefings and ensure proper task allocation.
- Monitor operational KPIs including TAT, productivity, shipment accuracy and SLA adherence.
- Ensure timely processing and dispatch of shipments.
- Maintain strict adherence to SOPs, safety, quality and security standards.
- Monitor attendance, shift schedules and workforce utilization.
- Handle operational escalations and coordinate with relevant teams for quick resolution.
- Identify ageing shipments, delays, missing shipments and recurring operational issues.
- Conduct team coaching, on-the-job training and performance feedback.
- Maintain daily operational reports, MIS and other required documentation.
- Coordinate with Managers and cross-functional teams for smooth operations.
- Drive productivity improvement and minimize operational errors and delays.
- Ensure workplace discipline, housekeeping and compliance with company policies.
Required Skills
- Strong team-handling and leadership skills.
- Good communication and interpersonal skills.
- Problem-solving and decision-making ability.
- Basic knowledge of MS Excel, email and operational dashboards.
- Ability to work in a fast-paced logistics environment.
- Good understanding of warehouse/hub and last-mile operations.
- Ability to work in rotational shifts.
- Strong focus on productivity, quality and customer service.
Educational Qualification
- Graduation or Diploma in any discipline preferred.
- Candidates with relevant logistics/warehouse experience may also be considered.
Experience
- 1–4 years of experience in Logistics, Warehouse, E-commerce, Courier, Supply Chain or Operations.
- Previous team-handling/supervisory experience is preferred.
Performance Parameters
- Shipment TAT / SLA adherence
- Team productivity
- Shipment accuracy
- Timely dispatch and connection
- Attendance and manpower utilization
- Reduction in operational errors
- Process and SOP compliance
- Safety and housekeeping
- Effective escalation and issue resolution
Pay: ₹23,000.00 - ₹23,500.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
