Position: Cluster Manager
Duration: Full-time
Location: Mumbai and Other Locations - Pan India
About Ode Spa
Ode Spa is one of India’s leading wellness and spa chains, known for offering rejuvenating treatments, exceptional customer experiences, and a commitment to holistic well-being. With a growing footprint across luxury hotels, malls, and standalone outlets, Ode Spa is redefining wellness across the country.
Role Overview
We are looking for an energetic, hands-on, and performance-driven Cluster Manager to oversee the operations of multiple Ode Spa outlets in Mumbai from Wellness, Beauty & Healthcare Industry. This role involves managing day-to-day operations, team leadership, revenue optimization, service quality, and customer satisfaction across all assigned locations.
Key Responsibilities
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Lead and manage a cluster of spa outlets across Mumbai, ensuring smooth operations and adherence to brand standards.
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Monitor daily, weekly, and monthly performance metrics, including sales, service quality, and customer feedback.
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Drive revenue growth and profitability through effective planning, team motivation, and marketing collaboration.
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Supervise, coach, and support spa managers and therapists to deliver best-in-class customer experiences.
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Ensure compliance with SOPs, hygiene protocols, and brand guidelines across all locations.
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Coordinate with HR for recruitment, training, and performance evaluations of staff within the cluster.
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Liaise with mall management, hotel partners, and landlords to ensure seamless business operations and maintain relationships.
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Handle customer escalations, resolve operational challenges, and implement service recovery processes when required.
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Provide regular reports and updates to the Regional Head on performance, initiatives, and issues.
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Oversee inventory management and cost control across all outlets in the cluster.
Why Join Ode Spa?
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Work with a nationally recognized wellness brand.
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Be part of a growing organization with opportunities for rapid career progression.
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Lead dynamic teams and impact customer experiences at scale.
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Performance-based incentives and employee wellness benefits.
Requirements
6–10 years of experience in operations management, preferably in wellness, spa, retail, hospitality, or beauty industries.
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Proven experience managing multiple locations or units.
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Strong leadership, people management, and interpersonal skills.
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Customer-focused mindset with a passion for service excellence.
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Excellent organizational and problem-solving abilities.
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Proficient in MS Excel, basic reporting tools, and CRM/scheduling systems.
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Willingness to travel within the city and work in a dynamic, fast-paced environment.
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Fluency in English and Hindi is essential.
