Client Engagement RepresentativeRole Overview
We are looking for a Client Engagement Representative to build and maintain strong client relationships and ensure a high level of client satisfaction. The role involves client communication, project coordination, customer engagement, client support, and relationship management.
The ideal candidate should have excellent communication skills, a positive attitude, a growth mindset, and experience in a client-facing B2B role.
Job Details
- Location: Vashi, Navi Mumbai
- Working Hours: 9:00 AM to 6:00 PM
- Work Days: Monday to Saturday
- 2nd & 4th Saturday: Off
- Preferred Location: Navi Mumbai to Kalyan and Kurla.
Key Responsibilities
- Connect with clients and manage day-to-day client interactions related to ongoing projects.
- Act as the primary point of contact for assigned clients and build strong, long-term relationships.
- Understand client business objectives, requirements, challenges, and expectations.
- Coordinate with Sales, Marketing, Product, and other internal teams to address client requirements.
- Manage client projects and ensure timely delivery of projects and deliverables.
- Monitor client satisfaction and proactively address client concerns and issues.
- Provide regular project updates, status reports, and feedback to clients and internal management.
- Identify opportunities to upsell and expand services with existing clients and support business development initiatives.
- Maintain monthly and quarterly client feedback and implement appropriate action plans.
- Conduct client workshops, product demonstrations, process walkthroughs, and training sessions.
- Handle client queries and ensure successful product implementation and adoption.
- Maintain accurate client records and communication using CRM and customer management tools.
- Stay updated on industry trends and customer engagement best practices.
Key Requirements
- MBA in Marketing, Communications, Business Management, or a related field.
- 3–6 years of experience in Client Servicing, Client Relationship Management, Customer Success, Account Management, or a similar client-facing role.
- Experience in a B2B environment will be preferred.
- Strong verbal and written communication and interpersonal skills.
- Ability to build rapport, trust, and long-term relationships with clients.
- Strong project management and coordination skills.
- Ability to manage timelines, priorities, and multiple projects simultaneously.
- Strong problem-solving and analytical skills.
- Experience with CRM software and customer service tools.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong sense of ownership, accountability, and responsibility.
- Confidence and willingness to learn.
- Immediate joiners preferred.
- Trust, integrity, and professionalism are essential.
Job Type: Full-time
Pay: ₹480,000.00 - ₹540,000.00 per year
Work Location: In person
