Key Responsibilities
- Provide first and second-level technical support for desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain Windows, macOS, and Linux operating systems.
- Troubleshoot hardware, software, network, and connectivity issues.
- Manage user accounts, permissions, and access controls.
- Install, configure, and update software applications.
- Monitor and maintain IT infrastructure, including servers and network devices.
- Configure and support Microsoft 365, Outlook, Teams, and related services.
- Perform system backups, recovery, and patch management.
- Maintain IT asset inventory and documentation.
- Escalate complex technical issues to senior engineers or vendors.
- Ensure compliance with IT security policies and best practices.
- Support onboarding and offboarding of employees, including device setup and account provisioning.
- Respond to service requests and incidents within defined SLAs.
Required Skills & Qualifications
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
- 2–5 years of experience in IT support or desktop support.
- Strong knowledge of Windows, Microsoft 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
- Experience with hardware troubleshooting and printer support.
- Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
- Basic understanding of virtualization technologies (VMware or Hyper-V).
- Knowledge of endpoint security and antivirus solutions.
- Strong analytical, troubleshooting, and communication skills.
- Ability to work independently and as part of a team.
Pay: ₹9,340.47 - ₹25,000.00 per month
Benefits:
Work Location: In person
