About the Role
We're seeking a highly professional Client Relations Executive & Administrative Specialist to join our team. This is a fast-paced, communication-focused role requiring confident phone interaction with our Australian clients and strong administrative support skills.
Key Responsibilities
- Handle high-volume inbound and outbound client calls
- Manage appointments, scheduling and coordination
- Maintain accurate practice records and documentation
- Provide exceptional customer service in a fast-paced environment
- Support daily administrative operations
Key Requirements
- Fluent, professional spoken English with a clear, neutral phone manner that's easily understood by Australian clients — assessed as part of the mandatory video submission
- Ability to communicate confidently with international clients
- Comfortable handling continuous phone-based communication
- Strong attention to detail and accuracy
- Ability to work efficiently in a fast-paced environment
- At least 5 years' experience in customer service, client relations or administrative support
Work Details
- Fully remote (work from home)
- Flexible shifts, aligned with business requirements — including early shifts such as 4:30 AM IST
- High call-volume role
Salary: ₹50,000 – ₹60,000 per month, based on experience.
How to Apply
We're screening tightly for genuine, experienced candidates. As part of your application, you'll be asked a short set of screening questions.
Mandatory: submit a 2–3 minute video introduction. Applications without a working video link will not be considered.
Job Types: Full-time, Permanent
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
Application Question(s):
- Describe your availability for full-time remote work, including willingness to cover early shifts such as 4:30 AM IST, and note any scheduling constraints.
- Mandatory: submit a 5–8 minute video introduction. Applications without a working video link will not be considered.
1. Video Introduction (mandatory, 2–3 min)
Introduce yourself and your most recent role. Describe your daily responsibilities. Explain how you'd handle a high-volume day with multiple international client calls. Speak clearly and professionally — this call handling is for Australian dental clients, so we're assessing phone manner as part of this video.
Alternative submission: if video upload via Indeed is unavailable, email your video to [email protected] with the subject line “Client Relations Application – [Your Name]”.
- What is your spoken English accent (e.g. Australian, US, UK, Indian, or other), and Describe your customer service, client relations, or administrative background — your total years of experience, the type of environment you've worked in (e.g. call centre, medical/dental practice, corporate office), and the daily call/interaction volume you handled.
- Describe a specific time you handled a frustrated or difficult client on the phone. What did you actually say, and how did you resolve it?
- Walk us through how you manage appointment scheduling and record-keeping accurately while handling a high volume of incoming calls.
Work Location: Remote
