Department: Front Office / Administration
Position: Front Office Executive / Receptionist
Reports To: Front Office In-Charge / Administration Manager / HR
Job Summary
The Front Office Executive is responsible for managing the hospital reception area, assisting patients and attendants, handling appointments, registration, inquiries, billing coordination, and ensuring smooth communication between patients, doctors, and hospital departments.
Required Qualifications
- Graduate in any discipline preferred.
- Diploma/Certificate in Hospital Administration or Front Office Management will be an advantage.
- Good communication and interpersonal skills.
- Basic computer knowledge, including MS Office and hospital software/HMIS.
- Previous experience in a hospital front office/reception is preferred.
Required Skills
- Good verbal and written communication.
- Polite and patient-friendly attitude.
- Good telephone etiquette.
- Ability to handle multiple patients and tasks.
- Basic knowledge of hospital departments and healthcare services.
- Good coordination and teamwork.
- Ability to work under pressure.
- Professional appearance and behavior.
- Willingness to work in rotational shifts.
Performance Parameters
- Patient satisfaction and professional behavior.
- Accuracy of registration and appointment handling.
- Proper maintenance of records and registers.
- Timely coordination with hospital departments.
- Attendance, punctuality, and adherence to duty timings.
- Compliance with hospital policies and SOPs.
- Effective handling and escalation of patient queries/complaints.
Pay: ₹10,756.13 - ₹20,354.24 per month
Work Location: In person
