Key Responsibilities: Facilitate care by coordinating with the customers for visits and future healthcare needs and ensure that proper care is provided to each customer as required.
Handle calls from customers. Resolve the reason for the call or route it to the respective department as required in a timely manner.
Provide an effective communication link between customers and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
Support in the medication refill process. Ensure that information goes when and where it is needed.
Coordination with clinical and non-clinical support services (Laboratory, OT, Admission, Billing, House Keeping, Pharmacy) to facilitate Care.
Ensure that all customers are tracked, and data entered into the systems for follow-up and reporting.
Coordinate with the medical staff to ensure that case management services are provided to customers with complex medical and/or psychosocial problems.
Work with the medical staff to develop, implement and carry out improvement programs. Act proactively in the quality improvement program.
Perform other duties as assigned by relevant authorities.
What is the profile of the person who will be successful in this role?
Proficiency in verbal communication – English and Kannada/Hindi.
Any local Language proficiency is an added advantage.
Qualification – Graduate/Postgraduate.
Experience – 0 to 2 Years.
Demonstrated ability to work effectively in a team environment.
Demonstrated problem-solving skills in a complex environment.
Demonstrated effective interpersonal relations and customer service skills.
Good organizational and time management skills.
Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
Basic knowledge of Microsoft Word, and MS Excel and ability to use other computer programs and applications in ways that facilitate panel management.
Pay: Up to ₹30,000.00 per month
Work Location: In person
