Fleet Operations Manager – Job Description
We are looking for an experienced and result-oriented Fleet Operations Manager to oversee daily delivery operations, manage fleet performance, and ensure smooth last-mile delivery execution. The ideal candidate should have strong experience in operations management, team handling, delivery partner management, and process optimization within fast-paced logistics or food delivery environments.
Key Responsibilities
- Manage end-to-end delivery operations and ensure smooth order fulfillment.
- Supervise delivery executives/fleet teams and monitor daily performance.
- Track KPIs such as order delivery time, delay percentage, productivity, and customer satisfaction
- Handle fleet-related issues including payouts, incentives, attendance, and compliance
- Monitor shift planning, manpower allocation, and Store-wise delivery performance
- Grocery Fruits FMCG Handling B2B / B2C
- Inbound & Outbound Management and Inventory Management: Involves ordering from Consumer, receiving, tracking, reordering (avoiding stock outs/overstocking), and managing returns/exchanges.
- Coach DEs via field training at an individual level for better delivery experience
- On‑time picking the stocks & Packing Dispatching on time
- Store Operations (Daily Checklist): Opening/closing, cleaning, security, and staff scheduling
- Order Fulfillment: Managing inventory for both in-store and online sales, including Buy Online, Pick Up In Store & Pickers Productivity
- Customer Service & Returns: Managing customer inquiries and streamlining the return process
- Daily Orders dispatched Tracking follow up last mile delivery
Required Skills
- Operations Management
- Team Leadership & People Management
- Fleet & Delivery Operations
- Data Analysis & Reporting
- Problem-Solving Skills
Preferred Qualifications
- Bachelor’s Degree in any discipline (Engineering preferred).
- 2–5 years of experience in delivery operations, logistics, or fleet management
- Experience in food delivery, e-commerce, or logistics industry preferred
- Salary Range Start from : Rs. 25000 and based on skills, experience, and interview performance
Pay: From ₹25,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Work Location: In person
