Location: Chandigarh, India (On-site)
Experience: 2–5 Years
Employment Type: Full-Time
Cogniter Technologies is looking for a proactive and customer-focused IT Support Engineer (L1/L2) to join our growing IT team. We are seeking a technology enthusiast with strong troubleshooting skills and hands-on experience in desktop support, hardware, software, networking, and Microsoft technologies.
In this role, you will provide first and second-level technical support, ensure the smooth operation of the organization's IT infrastructure, and contribute to delivering a secure, reliable, and efficient IT environment.
Respond to technical support requests via phone, email, chat, and ticketing systems.
Diagnose and resolve first-level hardware, software, and network-related issues within defined SLAs.
Troubleshoot Windows OS, Microsoft 365, email, VPN, printers, and software installation issues.
Perform user account management, password resets, and basic system administration tasks.
Log, track, and update incidents and service requests using the organization's ticketing system.
Escalate unresolved issues to the L2 support team with detailed troubleshooting information.
Provide users with guidance on IT best practices and day-to-day technical assistance.
Troubleshoot and resolve advanced hardware, software, operating system, application, and network issues.
Perform root cause analysis and implement long-term solutions to recurring problems.
Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices.
Manage and support Active Directory, Microsoft 365, endpoint devices, and enterprise applications.
Monitor system performance and recommend improvements for reliability and efficiency.
Collaborate with infrastructure, security, and vendor teams to resolve complex technical issues.
Participate in system upgrades, patch management, IT asset management, and preventive maintenance activities.
Create and maintain technical documentation, standard operating procedures, and internal knowledge base articles.
2–5 years of experience in IT Support, Helpdesk, Desktop Support, or Technical Support.
Strong hands-on knowledge of:
Windows 10/11
Microsoft 365
Active Directory
Hardware & Software Troubleshooting
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN)
Experience with IT ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar platforms.
Knowledge of remote desktop support and remote troubleshooting tools.
Basic understanding of endpoint security, antivirus solutions, and system protection.
Excellent analytical, troubleshooting, and problem-solving abilities.
Strong communication, documentation, and customer service skills.
Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
Industry certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support Professional Certificate, or equivalent.
Experience with endpoint management, device provisioning, and system deployment.
Familiarity with IT Asset Management (ITAM) and IT Service Management (ITSM) processes.
Exposure to Microsoft Azure, Google Workspace, or other cloud-based workplace technologies.
Understanding of cybersecurity fundamentals and IT security best practices.
Work with modern enterprise IT infrastructure and the latest technologies.
Gain hands-on experience in a dynamic and diverse technical environment.
Be part of a collaborative, learning-driven, and supportive team culture.
Access opportunities for continuous learning, professional development, and technical certifications.
Build your career with a fast-growing technology company serving global clients.
Interested candidates can share their updated resume at [email protected]
Subject Line: Application for IT Support Engineer (L1/L2) – Chandigarh
Join Cogniter Technologies and become part of a team that values innovation, technical excellence, and continuous growth while delivering exceptional IT support and technology solutions.
