IT Infrastructure Manager

Job details

Position: IT Infrastructure Manager

Location: Bangalore

Experience required: 8-15 years

Job description:

Local systems, local users Dimensioning and selection of local IT equipment within centrally published HARTING standards
Procure, install, configure, and maintain local desktop hardware including pro-duction IT hardware, operating system, application software (via MCM)
Procure and operate IT equipment for conference rooms
Procure local server and LAN hardware
Install, run and maintain local server systems (physical and virtual) and applications including fileservers and DBMS
Procure and handle Small Mobile Devices (SMD) like cell phones, iPhones, iPads and similar
Troubleshooting for computers, printers, local network appliances
Responsibility on local IT-related technical infrastructure (partially): power supply, air condition, physical access.
Responsible for Backup and Restore for local desktop and server systems
Keep local IT security systems up to date
Taking care for local and globally advised IT security systems like virus scanners, secured remote connections and so on
Other operational regular doings (daily checks…)
Create and maintain user accounts
First level user-support for several on premise and/or cloud-based office applications
Working in a national multisite IT environment
Organize and occasionally conduct trainings on IT Infrastructure for users if needed

Required Experience:

8–12 years of experience in IT Infrastructure, System Administration, or IT Operations.
Experience supporting enterprise users in a multi-site environment.
Experience working with global or international IT teams.
Hands-on expertise in server, desktop, and networking technologies.
Experience managing IT incidents, requests, and infrastructure projects.

IT Education

Preferably professional IT education or similar qualification (Degree in science)
Preferably owning a Microsoft certificate (MCSA, MCSE, MCITP …) or similar qualification.
Several years of experience in professional IT
Worked for larger departments or teams of IT users
Preferably having worked in an international company
Experienced with Desktop HW-equipment (e.g. DELL PCs, printers …)
Professional desktop operating systems (Windows 10/11)
Microsoft Office applications (Office Professional 2016, Office 365 Pro Plus, M365)
Smartphones etc. (iOS), telephony
Server equipment (e.g. DELL), storage units, UPS
Server operating systems (Windows Server 2016 and newer)
Microsoft Active Directory, domain and user administration, rights management
Server based computing (Terminal Services, Citrix …)
Setup and maintenance of several server systems
IP based networking
Install and maintain network equipment (Manageable switches, routers, fire-wall equipment, WiFi)
Current releases of Microsoft SQL Server or other SQL database

Centrally managed systems:

Assistance and collaboration in centrally organised IT projects
Local counterpart for central IT in daily doing, monitoring and so on
Cooperate with central IT teams (International Coordination, DataCentre, Network & Security and others)
Maintain WAN-node on advice
Collaborate with local service providers
Pre-qualify IT problems and questions
Maintain centrally provided ticket- asset management-systems etc.

Organisational tasks at individual location:

Report to local Management and central IT department
Supra-local responsibilities in the case of multiple sites
Leadership task for employees
Ensuring and further developing local and central IT processes
Communicate IT IS issues in local company
Guarantee the legally compliant status of IT IS equipment (SW licenses…)
Prepare input for local IT Budget
Take care on local expenses for IT
Transfer of local IT needs to central IT, define requirements and transfer recommendations
Ensure data privacy and protection of HARTING Intellectual Property
Ensure IT security rules
Contact partner for local and international IT service providers
Responsible for keeping IT standards
Keep relevant IT maintenance contracts up to date

Communication and interpersonal skills

Open mind for frequently changing environments and new tasks
Speaking, writing, reading English fluently
Capability to coordinate local projects
Ability to work in a local team, an international IT team as well as a local individual worker
Availability for irregular work on weekends and late night
Willing and ability to travel internationally from time to time

Professional Competencies:

Culture Competencies: