OTA Management — Booking.com, MakeMyTrip, Goibibo, Agoda & other platforms
PMS / Hotel Software Management
Channel Manager & Inventory Management
Rate & Availability Management
Booking Engine & Website Integration
CRM & Guest Database Systems
POS & Restaurant Software
Revenue & Performance Dashboards
Software Integrations & Automation
Troubleshooting & Vendor Coordination
Data Accuracy, Reports & System Compliance
Training teams to use technology correctly
WE NEED SOMEONE WHO CAN:
OWN THE SYSTEM.
SOLVE THE PROBLEM.
AUTOMATE THE PROCESS.
MAKE TECHNOLOGY WORK FOR BUSINESS.
If you have strong experience in hospitality technology, resort systems and OTA management, we want to meet you.OTA Backend Management
Manage and regularly update all assigned OTA and online booking platforms.
Ensure accurate room inventory and availability across all channels.
Update room rates, packages, offers, promotions, and restrictions as instructed.
Monitor booking status, cancellations, modifications, and no-shows.
Ensure that all property information is accurate and up to date.
Regularly check for discrepancies in rates, availability, and room inventory.
Coordinate with the reservations and operations teams to avoid overbooking or inventory errors.
2. Rate & Inventory Management
Update daily, weekly, seasonal, weekend, and special event rates.
Manage room availability across different OTAs.
Block or open inventory based on occupancy and management instructions.
Ensure rate parity across relevant online channels.
Monitor competitor pricing and share observations with management.
Assist in implementing dynamic pricing and revenue optimization strategies.
3. OTA Content Management
Ensure that property descriptions, room descriptions, amenities, photographs, policies, and other information are accurate.
Update new offers, packages, and promotional content.
Coordinate with the marketing team for updated photographs, videos, and promotional material.
Ensure that all property listings reflect the latest facilities, experiences, and services.
Identify opportunities to improve the quality and attractiveness of OTA listings.
4. Booking & Reservation Coordination
Monitor incoming bookings from OTA platforms.
Coordinate with the reservations team for booking confirmation and guest requirements.
Track cancellations, modifications, refunds, and payment-related updates where applicable.
Ensure that special guest requests received through OTAs are communicated to the concerned department.
Resolve booking discrepancies in coordination with the OTA support team and internal departments.
5. Performance Monitoring & Reporting
Track OTA performance regularly, including:
Number of bookings
Revenue generated
Occupancy contribution
Cancellation percentage
Average Daily Rate (ADR)
Booking conversion
Channel-wise performance
Prepare daily, weekly, and monthly OTA performance reports.
Identify low-performing channels and recommend improvement actions.
Track the performance of offers, promotions, and campaigns.
Share key observations and revenue opportunities with management.
6. Ranking, Visibility & Promotion
Monitor the property's visibility and performance on OTA platforms.
Identify opportunities to improve listing quality and competitiveness.
Coordinate with OTA account managers regarding promotional opportunities and campaigns.
Participate in OTA promotions, visibility programs, and special campaigns after management approval.
Monitor competitor listings, pricing, offers, and positioning.
Suggest strategies to improve bookings and online revenue.
7. Review & Reputation Coordination
Monitor guest reviews and ratings received through OTA platforms.
Coordinate with the concerned teams regarding negative feedback or recurring issues.
Ensure appropriate review responses are drafted or coordinated as per company guidelines.
Track recurring guest concerns and share insights with management.
Support initiatives to improve guest ratings and overall online reputation.
8. Cross-Department Coordination
The OTA Backend Management Executive will regularly coordinate with:
Reservations Team
Sales Team
Front Office
Revenue Team
Marketing Team
Operations Team
Finance/Accounts Team
The objective is to ensure smooth booking management, accurate inventory, optimized pricing, and maximum revenue generation.
Pay: ₹30,000.00 - ₹70,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
