A Desktop Support Engineer ensure that employees’ computers, software, and peripherals run smoothly, and they act as the first line of defense when technical issues arise. Let me break it down for you:
Key Responsibilities
- Troubleshooting: Diagnosing and fixing hardware, software, and network problems.
- Installation: Setting up operating systems, applications, and drivers.
- Maintenance: Performing updates, patches, and preventive checks.
- User Support: Helping employees with login issues, printer problems, or connectivity errors.
- Documentation: Keeping records of issues, solutions, and system configurations.
Essential Skills
- Operating Systems: Windows, macOS, Linux.
- Networking Basics: IP addressing, DNS, DHCP, VPN.
- Hardware Knowledge: PCs, printers, scanners, peripherals.
- Soft Skills: Communication, patience, problem-solving.
- Remote Support Tools: TeamViewer, RDP, or enterprise helpdesk systems.
Pay: ₹6,500.00 - ₹11,000.00 per month
Benefits:
Work Location: Hybrid remote in Kharagpur, West Bengal (Kharagpur)
