CRM Executive – Civil / Real Estate & Construction
Company: DAC Developers Pvt. Ltd.
Job Title: CRM Executive
Experience: 4–8 Years
Industry: Real Estate / Construction
Employment Type: Full-Time
Location: Chennai
Job Summary
We are looking for an experienced CRM Executive with a Civil Engineering background to manage customer relationships and coordinate post-sales activities for real estate projects. The candidate must have strong civil technical knowledge and hands-on experience in real estate/construction projects.
The role involves handling customer queries, coordinating with project/site teams, understanding civil and construction-related issues, and ensuring timely resolution of customer concerns.
Key Responsibilities
- Handle customer queries, complaints, and service requests related to residential projects.
- Coordinate with customers regarding civil, construction, finishing, and handover-related requirements.
- Understand and communicate technical issues related to civil works, finishes, waterproofing, plumbing, electrical, masonry, tiling, painting, etc.
- Coordinate with Site Engineers, Project Managers, Contractors, and other departments for resolving customer issues.
- Conduct site visits with customers whenever required and explain construction/technical aspects clearly.
- Prepare and maintain customer complaint/service request records and track issues until closure.
- Follow up with site/project teams to ensure timely completion of rectification and maintenance works.
- Coordinate pre-handover and post-handover customer activities.
- Support apartment/villa handover processes, snagging, defect identification, and closure.
- Maintain proper documentation of customer communications, complaints, site visits, and resolution status.
- Communicate project specifications, construction details, and timelines to customers accurately.
- Ensure excellent customer service and maintain a positive relationship with customers.
- Escalate critical technical or customer-related issues to the concerned senior management.
- Prepare regular CRM/MIS reports on open, closed, and pending customer complaints.
- Coordinate with internal teams to ensure customer satisfaction and timely issue resolution.
Required Skills
- Civil Engineering qualification/background is mandatory.
- 4–8 years of relevant experience in Real Estate / Construction industry.
- Strong civil technical knowledge is mandatory.
- Good knowledge of residential construction and finishing works.
- Knowledge of RCC, masonry, plastering, tiling, waterproofing, painting, plumbing, electrical, and other finishing works.
- Experience in customer handling and complaint resolution.
- Excellent communication and interpersonal skills.
- Strong coordination and follow-up skills.
- Ability to understand customer requirements and provide appropriate technical solutions.
- Good problem-solving and negotiation skills.
- Ability to coordinate effectively with Site Engineers, Project Managers, contractors, and customers.
- Good knowledge of MS Office / Excel and CRM software.
- Strong documentation and reporting skills.
- Customer-oriented approach with a professional attitude.
Preferred Candidate Profile
Education: Diploma / B.E. / B.Tech in Civil Engineering
Experience: 4–8 years
Industry Experience: Real Estate / Construction – Mandatory
Civil Technical Knowledge: Mandatory
Customer Handling Experience: Mandatory
Key Skills / Indeed Search Keywords
CRM Executive, Customer Relationship Management, Civil Engineer, Civil Engineering, Real Estate, Construction, Customer Handling, Customer Complaint Handling, Customer Service, Post Sales, Handover, Snagging, Defect Rectification, Site Coordination, Construction Management, Finishing Works, Civil Technical Knowledge, Waterproofing, Tiling, Masonry, RCC, Project Coordination, Customer Relationship, MS Excel, CRM Software.
Pay: ₹11,096.71 - ₹40,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
