Role Overview
You will own a module or module cluster in Ginesys OMS — the orchestration layer connecting marketplaces, brand storefronts, warehouses and stores, deciding how every order is sourced, fulfilled, returned and settled.
OMS is integration-dense and high-volume. Correctness under failure matters more than feature count: a sourcing rule that misroutes one percent of orders becomes a commercial problem for the customer within a day.
You will run discovery with e-commerce operations teams, write the functional and integration specifications, drive delivery, and own adoption and the operational health of what you ship.
What You Will Own
Product Thinking & Discovery
-
Work with the Senior / Lead Product Manager and Product leadership to shape the roadmap for your area with a data-driven, customer-centric mindset.
-
Deep dive into customer workflows, pain points and product gaps through research, interviews and data analysis with e-commerce operations teams, warehouse managers and channel managers.
-
Analyse order-level data — failure rates, SLA breaches, cancellation and RTO patterns, channel-specific error clusters.
-
Map current-state fulfilment flows and locate where the product forces manual intervention.
-
Participate in ideation, scoping and prioritisation of new features and enhancements.
-
Bring sized, evidenced opportunities into the OMS roadmap with a Feature Brief.
Requirements, Solution Definition & Documentation
-
Convert business problems into functional requirements — PRDs, detailed business requirements (FRDs), user stories, API documentation, UI/UX, workflows and scenarios.
-
Specify order states, sourcing and allocation logic, exception paths, idempotency and reconciliation behaviour explicitly.
-
Own integration specification — channel and courier API contracts, webhooks, retry and failure semantics, rate limits.
-
Design wireframes, workflows and mockups for what you own, collaborating with UI/UX as needed.
-
Interact with the solution architect in support of architecting the solution.
-
Scope and estimate with Engineering; map dependencies on ERP for stock and pricing and on POS for store fulfilment.
-
Groom your backlog weekly on Jira with clear stack ranking.
-
Deliver prototypes and clickable mockups — build enough to validate before engineering handoff.
Agile Delivery & Quality
-
Coordinate with the development team on a day-to-day basis to develop specifications into the product solution.
-
Facilitate sprint planning, backlog grooming and agile ceremonies.
-
Take scope and trade-off decisions in your area; at Product Manager 2, negotiate cross-pod dependencies directly.
-
Conduct user acceptance tests with QA, including high-volume, partial-failure and channel-outage scenarios.
-
Troubleshoot integration problems by understanding the API response against your functional understanding — read the log, form the hypothesis.
-
Hold the quality bar on order accuracy, inventory reservation correctness and financial reconciliation.
-
Escalate date risk early with a proposed mitigation.
-
Validate solutions with stakeholders both before and after development.
Post-Launch Success
-
Define success metrics before you build and monitor product performance after launch.
-
Monitor feature adoption and operational health — automation rate, exception volume, SLA adherence — and use it to prioritise.
-
Engage directly with key customers during UAT, feedback sessions and demonstrations to validate solutions.
-
Provide support on gaps in delivered features and fold them into the next iteration.
-
Use data and analytics to inform continuous improvement and prioritisation.
-
Identify where AI can be embedded into order workflows — exception handling, anomaly detection, copilots that cut manual intervention.
Collaboration, Communication & Enablement
-
Act as the bridge between business, technology and customer-facing teams.
-
Liaise with Customer Success, Sales and Support to gather feedback and evangelise product capability.
-
Publish release notes to customers and stakeholders ahead of every release.
-
Conduct webinars and create release videos to train and demonstrate functionality.
-
Create and maintain the user guide and change-management documentation for your modules.
-
Create and maintain public-facing product interface documentation — APIs and webhooks — and customer-facing articles.
-
Equip Sales, Support and Customer Success on new capability and the segment it serves.
-
Continuously improve internal processes related to product discovery and delivery.
Ownership & Decision Authority
-
As Product Manager: own a single OMS module end to end across discovery, definition, delivery and adoption.
-
As Product Manager 2: own a module cluster, lead the more ambiguous problems, negotiate cross-pod dependencies directly, and guide an Associate Product Manager.
-
Decide scope and trade-offs within your area; own and prioritise your backlog.
-
Accountable for adoption and operational outcomes, not only delivery.
-
Placement between the two levels is confirmed on assessment, based on demonstrated scope, independence in ambiguity, and cross-pod dependency handling.
Essential Requirements
-
3–7 years of relevant experience in Business Analysis and/or Product Management, with at least 2 years on an OMS, e-commerce or marketplace product.
-
Strong functional grounding in order management or omnichannel fulfilment: order lifecycle, inventory availability, sourcing and allocation, returns and refunds.
-
Proven ability to gather and translate business needs into scalable software features with defined exception handling.
-
Genuine comfort with APIs, webhooks, payload structures and integration failure modes — you can read a log and form a hypothesis.
-
Understanding of RDBMS and SQL including table joins.
-
Excellent understanding of functional and operations mapping in an application; methodical in drafting a solution and defending a decision.
-
Hands-on with Jira, Confluence, Figma, Lucidchart or Visily, Excel, Word and PowerPoint, and product analytics.
-
Solid understanding of agile methodologies and user-centred design.
-
Comfortable using AI tools in daily work — requirements, discovery, analysis, prototyping.
-
Good communication, documentation and presentation skills.
Desirable Requirements
-
Deep understanding of omni retail, e-commerce or Point of Sale.
-
Experience with marketplace integrations — Amazon, Flipkart, Myntra, Nykaa, Ajio — or storefront platforms such as Shopify, Magento or WooCommerce.
-
Exposure to courier aggregators, AWB and manifest flows, or logistics SLA management.
-
Experience with ship-from-store, click-and-collect or endless-aisle models.
-
Exposure to logistics products, or to retail ERP stock and pricing flows and how they feed order management.
-
Familiarity with payment reconciliation and marketplace settlement.
-
Previous experience in a Business Process or Operations Management–IT team, or in a brand's or 3PL's e-commerce operations team.
What This Role Is Not
-
Not a feature-request coordinator.
-
Not a sales escalation buffer.
-
Not a Jira ticket manager.
-
Not a documentation-only role.
