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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for a Senior Engagement Manager to join India PS Pre-Sales team in India. This is a senior individual contributor + team leadership role sitting at the intersection of pre-sales, solution architecture, and delivery — you will own the scoping, solutioning, and commercialisation of complex Salesforce PS engagements across the India enterprise market.
You will be the trusted technical advisor to customers and account teams during the pre-sales cycle, responsible for shaping winning
PS deals from qualification through to SPW/SOW signature.
What You'll Do
Lead end-to-end PS pre-sales engagements — from discovery and scoping through to effort estimation, SPW/proposal creation, and deal closure.
Architect Agentforce-led solutions for enterprise customers, designing agentic workflows, LLM orchestration, and AI automation patterns on the Salesforce platform.
Partner with AEs, Solution Engineers, and Customer Success to position PS as a strategic differentiator on complex, multi-cloud opportunities.
Own the effort estimation and resource planning process — producing credible, commercially sound PS proposals that balance customer value with delivery margin.
Conduct executive-level workshops and solution presentations with CXO stakeholders.
Build reusable PS assets — solution blueprints, reference architectures, estimations, and proposal templates — to accelerate the team.
Mentor junior team members and contribute to the PS Pre-Sales practice capability agenda.
What We're Looking For
Must-have:
Overall 12 years of experience and 8+ years of Salesforce experience, with at least 3–4 years in a pre-sales or solution architecture role.
Hands-on Agentforce expertise — you have designed and scoped agentic solutions involving Einstein Bots, Agentforce, Prompt Builder, Model Builder, or equivalent AI orchestration on Salesforce
Strong understanding of the Salesforce PS delivery model — you know how to scope, estimate, and price professional services engagements.
Proven experience writing SPWs, proposals, and DDs — you can own a document end to end.
Excellent executive communication and storytelling skills — you are credible in a boardroom.
Salesforce certifications: minimum Application Architect or System Architect; Agentforce Specialist a strong plus.
Good to have:
Experience across multiple Salesforce clouds — Sales Cloud, Service Cloud, MuleSoft, Data Cloud.
Exposure to India enterprise market dynamics — FSI, Manufacturing, Hi-Tech, or Public Sector.
Prior experience managing or mentoring a pre-sales team.
Why This Role
Work on India's most complex and strategic Salesforce PS deals.
Be at the forefront of Agentforce go-to-market in India — one of the highest-priority growth areas globally.
Direct exposure to senior leadership and a high-visibility role within the PS organisation.
Opportunity to shape how PS Pre-Sales operates and scales in India.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
