JOB DESCRIPTION – SUPPORT SPECIALIST
Location
Tirupati, Andhra Pradesh
Employment Type
Full-Time | Work From Office (WFO)
Experience
Freshers & Experienced Candidates Welcome
About the Role
Young Minds Technology Solutions Pvt. Ltd. is looking for dedicated and customer-focused Support Specialists to assist clients, resolve queries, and ensure a seamless customer experience. This role is ideal for individuals with strong communication skills, problem-solving abilities, and a passion for helping customers.
Key Responsibilities
Handle customer inquiries through calls, emails, and other communication channels
Provide timely and accurate information regarding products and services
Resolve customer issues and escalate complex concerns when required
Maintain positive relationships with customers and stakeholders
Track and document customer interactions and support activities
Coordinate with internal teams to ensure quick issue resolution
Follow up with customers to ensure satisfaction and service quality
Assist in maintaining customer records and support documentation
Contribute to improving customer support processes and service standards
Required Skills
Excellent verbal and written communication skills
Strong customer service and relationship management abilities
Problem-solving and analytical thinking skills
Patience, professionalism, and attention to detail
Ability to handle multiple tasks efficiently
Basic computer and MS Office knowledge
Positive attitude and willingness to learn
Eligibility
Any Graduate (BBA, BBM, B.Com, BA, B.Sc, B.Tech, MBA)
Freshers with good communication skills are encouraged to apply
Prior experience in customer support, client relations, telecalling, or service operations is an added advantage
Compensation & Benefits
Fixed Salary
Performance-Based Incentives
Professional Training & Mentorship
Career Growth Opportunities
Skill Development Programs
Supportive and Collaborative Work Environment
Why Join Us?
Gain hands-on experience in customer engagement and support operations
Develop communication, problem-solving, and client management skills
Work in a professional and growth-oriented environment
Opportunity for long-term career advancement
Exposure to real-world business operations and customer success practices
Contact
Young Minds Technology Solutions Pvt. Ltd.
+91 92810 01128
Tirupati, Andhra Pradesh
Pay: ₹200,000.00 - ₹300,000.00 per month
Work Location: In person
