- Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat regarding the attestation process, requirements, timelines, and pricing.
- Attestation Process Guidance: Assist customers in understanding the steps involved in the document attestation process for various countries and guide them through document submission and collection.
- Documentation Support: Verify and validate required documents, ensuring that they meet the necessary criteria for successful attestation.
- Customer Support: Resolve any customer issues or concerns related to the attestation process, including delays, rejections, and follow-ups.
- Database Management: Maintain accurate records of customer interactions, document status, and requests using the company’s CRM system.
- Collaboration: Work closely with the operations and legal teams to ensure that all attestation requests are processed efficiently and in compliance with relevant legal requirements.
- Process Improvement: Provide feedback on process inefficiencies or customer pain points to help improve the overall customer experience.
- Status Updates: Proactively keep customers informed about the status of their attestation requests and provide updates on any delays or issues that may arise.
Requirements:
- Experience: Minimum 1-2 years of experience in customer service or customer support, ideally in the attestation or legal services industry.
- Communication Skills: Excellent verbal and written communication skills. Ability to explain complex processes clearly and in simple terms.
- Attention to Detail: Strong attention to detail to ensure all documentation is accurate and in compliance with the required standards.
- Customer-Centric: An approachable, and professional attitude with a focus on delivering exceptional customer service.
- Problem-Solving: Strong analytical and problem-solving skills to address customer concerns and offer solutions effectively.
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
