A Hospital Front Office Executive acts as the primary point of contact, responsible for greeting patients, managing appointments, handling billing/insurance, and maintaining records. Key duties include answering phones, directing visitors, and ensuring smooth administrative flow.
- Education: A Bachelor’s degree in any field
- Experience: 1–2 years of experience in a similar role or customer-facing environment.
- Technical Skills: Proficiency in MS Office (Word, Excel) and basic knowledge of hospital management systems or databases.
- Interpersonal Skills: Excellent verbal communication in local language and English, strong multitasking abilities, and a patient, customer-oriented mindset.
Key duties and responsibilities include:
- Patient Registration & Scheduling: Registering new patients, updating information in the system, and scheduling/confirming appointments with doctors.
- Front Desk Management: Greeting patients and visitors professionally, answering multi-line phones, directing calls, and maintaining a clean reception area.
- Billing & Payments: Preparing patient bills, processing payments, handling insurance verifications.
- Information & Communication: Assisting patients with forms, answering inquiries, and directing patients to appropriate departments.
- Administrative Tasks: Handling incoming/outgoing mail, maintaining patient files, and managing office supplies.
- Patient Experience: Managing high-stress situations with empathy, addressing patient feedback, and ensuring a positive, professional environment.
Key Skills: Strong communication, organizational skills, proficiency in hospital software, and empathy for patients.
Job Types: Full-time, Walk-In
Pay: ₹12,000.00 - ₹15,000.00 per month
Experience:
- total work: 1 year (Preferred)
Language:
Work Location: In person
