CHIEF EXECUTIVE OFFICER (CEO) – DENTAL OPERATIONS
Company: KKS Dental and Medical CareIndustry: Dental & HealthcarePosition: Chief Executive Officer (CEO)Eligibility: BDS / MDS – MandatoryExperience: Preferably 7+ years, with demonstrated experience in dental clinic operations, team leadership or healthcare managementEmployment: Full-time
ABOUT THE ROLE
KKS Dental and Medical Care is looking for an experienced and highly driven Dentist–CEO to take overall responsibility for the operations, growth, profitability, clinical standards and team performance of our multi-branch dental clinic network.
This is not primarily a chairside dentist position.
The CEO will function as the business and operational head of KKS Dental and Medical Care and will be responsible for ensuring that every clinic operates efficiently, ethically, profitably and consistently.
The successful candidate should combine the clinical understanding of a dentist with the commercial thinking, leadership ability and execution discipline of an entrepreneur.
The CEO will report directly to the Managing Partner / Ownership.
KEY RESPONSIBILITIES
1. Overall Business Leadership
Take complete operational responsibility for KKS Dental and Medical Care.
Develop and execute strategies to increase revenue, profitability, patient volumes and treatment completion across all branches.
Translate the vision of the promoters into measurable operational plans.
Take ownership of branch-wise performance and ensure agreed business targets are achieved.
Identify operational problems early and resolve them without requiring routine intervention from the Managing Partner.
2. Dental Clinic Operations
Ensure smooth day-to-day functioning of all KKS clinics.
Monitor:
- Patient appointments
- Doctor availability
- Staff rosters
- Patient waiting time
- Treatment scheduling
- Pending treatments
- Patient follow-ups
- Laboratory cases
- Inventory
- Equipment maintenance
- Billing
- Collections
- Clinic cleanliness and presentation
Develop standardized operating procedures across all branches.
The objective is to ensure that patients receive a consistent KKS experience irrespective of the clinic they visit.
3. Clinical Leadership & Quality
As the CEO will be a qualified dentist, the individual should be capable of understanding and supervising clinical workflows and quality standards.
Responsibilities include:
- Monitoring quality of dental care
- Reviewing complex patient complaints
- Ensuring appropriate treatment planning
- Monitoring treatment documentation
- Ensuring proper consent procedures
- Reviewing clinical complications
- Promoting evidence-based dentistry
- Establishing clinical protocols
- Conducting clinical audits
- Ensuring appropriate referral to specialists
- Monitoring unnecessary treatment, under-treatment or inappropriate treatment practices
The CEO must create a culture where patient welfare and ethical dentistry remain non-negotiable.
4. Doctor Management
Lead and manage the doctors working across KKS clinics.
Responsibilities include:
- Doctor recruitment
- Credential verification
- Induction
- Scheduling
- Performance monitoring
- Clinical mentoring
- Treatment-plan review
- Productivity analysis
- Patient-feedback review
- Training
- Incentive recommendations
- Performance improvement plans
The CEO should develop doctors into long-term performers rather than simply filling vacant clinical positions.
5. Patient Conversion & Treatment Completion
Monitor the complete patient journey from enquiry to completed treatment.
Track:
Lead → Appointment → Consultation → Diagnosis → Treatment Plan → Acceptance → Treatment → Payment → Follow-up → Recall
Identify where patients are dropping out and implement corrective measures.
Improve treatment acceptance through better patient education, communication, follow-up and service quality — without compromising clinical ethics or pressuring patients into unnecessary treatment.
6. Revenue & Profitability
Take responsibility for achieving monthly and annual financial targets.
Monitor:
- Branch-wise revenue
- Doctor-wise revenue
- Collections
- Outstanding payments
- Average billing per patient
- Treatment acceptance
- Treatment completion
- Laboratory expenses
- Material expenses
- Manpower costs
- Discounts
- Refunds
- Marketing expenditure
- Branch profitability
The CEO should understand that revenue alone does not represent business performance — profitable and sustainable growth does.
7. Financial Controls
Work closely with accounts/finance to maintain strong financial discipline.
Ensure:
- All patient payments are properly recorded
- Cash collections are reconciled
- Digital payments are reconciled
- Discounts are authorized
- Refunds are documented
- Vendor payments are verified
- Doctor incentives are calculated correctly
- Procurement is controlled
- Revenue leakage is identified and prevented
Any suspected financial irregularity must be immediately escalated to the Managing Partner.
8. Human Resources & Culture
Build a disciplined, professional and performance-oriented organisation.
Manage:
- Recruitment
- Attendance
- Rosters
- Leave
- Training
- Performance reviews
- Employee grievances
- Incentives
- Disciplinary issues
- Staff retention
- Replacement planning
Create clear accountability throughout the organisation.
Every employee should understand:
What am I responsible for?
How is my performance measured?
Who do I report to?
What happens when targets are consistently missed?
9. Patient Experience
Ensure KKS develops a reputation for excellent patient care.
Monitor:
- Patient feedback
- Complaints
- Google reviews
- Waiting time
- Treatment experience
- Follow-up
- Post-treatment care
- Recall patients
- Patient retention
- Referral rates
Serious complaints should be personally reviewed by the CEO.
10. Marketing & Growth
Work with the marketing team to improve patient acquisition and brand visibility.
Monitor performance from:
- Google Ads
- Google Business Profiles
- Meta platforms
- Social media
- WhatsApp
- Referral programs
- Existing-patient recalls
- Corporate partnerships
- Local marketing activities
Marketing should be measured based on patients and revenue generated, not merely leads, impressions or followers.
EXPANSION RESPONSIBILITY
The CEO should be capable of helping KKS evolve from a small multi-clinic organisation into a scalable dental healthcare network.
Responsibilities may include:
- Identifying new clinic locations
- Evaluating potential acquisitions
- Setting up new branches
- Recruiting new clinical teams
- Standardizing clinic launches
- Developing partnership models
- Establishing centralized operations
- Building scalable SOPs
- Improving technology adoption
The CEO should think beyond managing today’s clinics and help build the infrastructure required for the next stage of KKS Dental and Medical Care.
TECHNOLOGY & DATA
KKS intends to operate as a technology-driven dental organisation.
The CEO must be comfortable using dashboards and clinic-management software for decision-making.
Important metrics will include:
- New patients
- Returning patients
- Appointments
- No-shows
- Treatment plans
- Treatment acceptance %
- Pending treatments
- Completed treatments
- Collections
- Revenue
- Outstanding payments
- Doctor productivity
- Chair utilization
- Laboratory turnaround
- Material costs
- Patient complaints
- Reviews
- Marketing cost per acquired patient
- Branch profitability
Decisions should increasingly be based on data rather than assumptions.
COMPLIANCE
Ensure that all clinics operate according to applicable healthcare and dental regulations.
Responsibilities include monitoring:
- Clinic registrations
- Dentist registrations
- Required licenses
- Patient records
- Prescriptions
- Consent documentation
- Biomedical waste procedures
- Radiation-related requirements where applicable
- Infection-control protocols
- Employee documentation
- Statutory requirements
- Regulatory inspections
The CEO will coordinate with appropriate professional, legal and compliance advisers whenever specialist interpretation is required.
CEO AUTHORITY
The CEO will be given significant authority over routine operations, including:
- Staff management
- Doctor scheduling
- Recruitment recommendations
- Performance management
- Operational expenditure within approved limits
- Vendor management
- Patient escalations
- Marketing coordination
- Branch operations
Strategic matters including major capital expenditure, ownership changes, opening/closing branches, borrowing, senior leadership compensation and other reserved matters will remain subject to Managing Partner approval.
PERFORMANCE KPIs
CEO performance will primarily be evaluated based on:
1. Revenue Growth2. EBITDA / Operating Profitability3. New Patient Growth4. Treatment Acceptance Rate5. Treatment Completion Rate6. Collections & Revenue Leakage Control7. Doctor Productivity8. Patient Satisfaction & Reviews9. Employee Performance & Retention10. Compliance & Clinical Quality11. Successful Branch Expansion12. Reduction in Promoter Dependency
A critical measure of success will be:
Can KKS Dental and Medical Care operate efficiently and grow without requiring the Managing Partner to manage everyday problems?
MANDATORY QUALIFICATIONS
Education
BDS or MDS from a recognized institution – Mandatory
Valid professional registration as applicable.
Applications from candidates without a dental qualification will not be considered.
Experience
Preference will be given to candidates with:
- 7+ years of professional experience
- Experience managing dental clinics
- Experience managing multiple branches
- Team leadership experience
- P&L/business responsibility
- Experience managing dentists and specialists
- Healthcare entrepreneurship or practice-management experience
Exceptional candidates with fewer years of experience but significant leadership or entrepreneurial achievements may also be considered.
IDEAL CANDIDATE
We are looking for someone who is:
A dentist by qualification.
A leader by temperament.
A manager by discipline.
An entrepreneur in thinking.
The ideal candidate should possess:
- Strong leadership
- High integrity
- Commercial awareness
- Clinical credibility
- Excellent communication
- Negotiation ability
- Financial understanding
- Data-driven decision-making
- Problem-solving ability
- Ability to handle difficult conversations
- Ability to recruit and develop people
- Ability to establish discipline
- Ability to work independently
- Strong ownership mentality
The candidate should be comfortable being accountable for results rather than merely performing assigned activities.
WHAT SUCCESS LOOKS LIKE
Within the first year, the successful CEO should have:
- Established standardized operations across KKS clinics
- Improved revenue and profitability
- Improved patient conversion and retention
- Reduced pending treatments and operational leakage
- Improved doctor productivity
- Established strong financial controls
- Improved patient experience
- Built a reliable second-line management team
- Created clear dashboards and accountability
- Reduced dependency on the Managing Partner for daily operations
- Developed a scalable operating model for future KKS expansion
CAREER OPPORTUNITY
This position is intended for a dentist who wants to move beyond conventional clinical practice and develop a career in healthcare entrepreneurship, business leadership and dental-chain management.
For the right individual, the position offers the opportunity to become a key leader in the long-term growth of KKS Dental and Medical Care.
Compensation: Competitive fixed salary + performance-linked incentives. Long-term profit-sharing or leadership incentives may be considered based on performance and tenure.
Pay: ₹35,000.00 - ₹75,000.00 per month
Work Location: In person
