Job Title: Customer Care Executive cum Store InCharge
Location: Chennai, Tamil Nadu
Work Time: 9 AM - 6PM (Monday to Saturday, Sunday fixed off)
Employment Type: Full-time
Salary: ₹16,000 – ₹25,000 per month (commensurate with experience)
About Us:
Thenmozhi Designs is a boutique that blends style, fashion, color, and quality. Our mission is to make customers fall in love with every product and visualize themselves in our curated styles. Starting as an Instagram-based business with handloom cotton sarees, we now focus on delivering exceptional customer experiences through personalized service and timely support, ensuring the "Wow" factor in every product we create and curate.
Job Overview:
We are looking for a Customer Care Executive cum Store In-Charge with 2–5 years of experience to manage daily boutique operations and provide exceptional customer service. The role includes managing walk-in clients, driving sales, coordinating orders, maintaining visual merchandising standards, and ensuring a smooth consultation-to-delivery process while upholding a premium in-store experience.
Key Responsibilities:
- Deliver personalized and outstanding customer service
- Maintain high standards of visual merchandising and store presentation
- Manage customer bookings, appointments, and timely follow-ups to ensure satisfaction and repeat business.
- Understand client needs, explain product features, and assist with selections
- Handle customer inquiries, returns, exchanges, and resolve complaints effectively
- Manage customer bookings and follow-ups.
- Coordinate order placements, handle billing and deliveries.
- Oversee store cleanliness, product displays, and daily operations
- Drive sales performance and ensure customer satisfaction
Requirements:
- Minimum 2-5 years of experience in customer service or store handling.
- Excellent verbal and written communication skills.
- Knowledge of visual merchandising principles
- Proven experience in retail/boutique management
- Strong customer handling and problem-solving skills.
- Well-organized, Attention to detail, proactive attitude and good organizational skills.
- Good computer knowledge (Email and MS Office).
- Professional appearance and customer-friendly attitude.
- Sales-driven and customer-focused
Preferred:
- Experience in managing appointment-based customer flow.
- Background in retail/showroom or similar industries.
- Ability to work independently and handle store responsibilities end-to-end.
Application Process:
Interested candidates are invited to submit their resume along with a cover letter detailing their interest in the role and relevant experience.
or mail to us: [email protected]
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Experience:
- Customer support: 3 years (Required)
Language:
- English (Required)
- Hindi (Preferred)
Location:
- Chennai, Tamil Nadu (Required)
Work Location: In person
