JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
SummaryThe Assistant Facilities Manager – Soft Services supports the delivery and management of high-quality soft services across the assigned site(s). This role ensures that services such as cleaning,waste management, pest control, landscaping, and other workplace services are delivered safely, efficiently, and in line with agreed service levels, compliance requirements, and client expectations.
Key ResponsibilitiesSoft Services OperationsSupport day-to-day management of all soft services, ensuring consistent service delivery in accordance with contracts and Service Level Agreements (SLAs).
Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience.
Conduct regular site inspections and audits, producing reports and tracking corrective actions.
Support mobilization and demobilization of soft services contracts when required.
Vendor & Contract ManagementLiaise with soft services vendors and contractors to ensure compliance with contractual obligations.
Assist in reviewing vendor performance, including KPIs, service reports, and invoices.
Support the Facilities Manager in managing variations, escalations, and service improvements.
Health, Safety & ComplianceEnsure all soft services activities comply with health, safety, and environmental regulations.
Support risk assessments, method statements, and safe systems of work related to soft services.
Assist with incident reporting, investigations, and implementation of corrective actions.
Ensure compliance with site policies, statutory requirements, and client standards.
Client & Stakeholder EngagementAct as a point of contact for client and occupier queries related to soft services.
Build positive working relationships with clients, occupants, vendors, and internal teams.
Support client meetings, service reviews, and reporting requirements.
Financial & Administrative SupportAssist with budget tracking and cost control for soft services.
Review invoices and support accurate cost allocation.
Maintain records, logs, and documentation related to soft services activities and compliance.
Continuous ImprovementIdentify opportunities to improve service quality, efficiency, and user experience.
Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services.
Contribute to process improvements and best practice sharing across sites.
Key Performance Indicators (Typical)Compliance with SLAs and KPIs
Client and occupant satisfaction levels
Health and safety compliance and audit outcomes
Timely resolution of service issues
Cost control and budget adherence
Skills & CompetenciesStrong understanding of soft services operations within a facilities management environment
Good organizational and time-management skills
Effective communication and interpersonal skills
Ability to manage multiple vendors and priorities
Problem-solving and attention to detail
Customer-focused mindset
Proficiency in MS Office (Word, Excel, Outlook); CAFM systems desirable
Qualifications & ExperienceDegree or diploma in Facilities Management, Hospitality Management, Business Administration, or a related field (preferred).
8-10 years’ experience in facilities management or soft services coordination.
Knowledge of health and safety regulations and compliance requirements.
Experience working in corporate, commercial, or mixed-use environments is an advantage.
Working ConditionsPrimarily office- and site-based with regular inspections of facilities.
May require occasional flexibility in working hours to support operational needs.
Interaction with vendors, clients, and building occupants on a regular basis.
Key RelationshipsFacilities Manager / Senior Facilities Manager
Soft Services Vendors and Contractors
Clients and Building Occupants
Health & Safety and Operations Teams
This job description outlines the general responsibilities and requirements of the role and may be adjusted to meet business or client needs.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
