Job Title: Housekeeping Manager
Department: Housekeeping
Reports To: General Manager
Duties & Responsibilities
- Manage the daily operations of the housekeeping department.
- Ensure all guest rooms, public areas, and back-of-house areas meet hotel cleanliness standards.
- Prepare duty rosters and supervise housekeeping staff.
- Train, coach, and evaluate housekeeping associates.
- Conduct regular room inspections to maintain quality standards.
- Coordinate with Front Office, Engineering, and Laundry departments for smooth operations.
- Monitor room status and ensure timely room readiness for guest arrivals.
- Control housekeeping inventory, linen, guest supplies, and cleaning chemicals.
- Maintain department budgets and control operating costs.
- Ensure compliance with health, safety, hygiene, and hotel SOPs.
- Handle guest complaints related to housekeeping and ensure quick resolution.
- Plan preventive maintenance with the Engineering team.
- Prepare daily, weekly, and monthly housekeeping reports.
- Conduct performance appraisals and motivate the team.
- Ensure lost-and-found procedures are followed accurately.
Required Skills
- Strong leadership and team management
- Excellent communication skills
- Attention to detail
- Time management and organizational skills
- Problem-solving and decision-making
- Knowledge of housekeeping SOPs and cleaning standards
- Inventory and cost control
- Guest complaint handling
- MS Office and hotel PMS knowledge (preferred)
Qualifications
- Diploma/Degree in Hotel Management or Hospitality Experience
- 3–7 years of housekeeping experience, including supervisory or managerial experience.
- Good English communication skills; additional languages are an advantage.
- Ability to work flexible shifts, weekends, and holidays.
Pay: From ₹25,000.00 per month
Work Location: In person
