Job Responsibilities :
Handle customer complaints/queries related to installed solar systems (on-call, on-site, or via CRM)
· Coordinate with technicians for site visits, repairs, and preventive maintenance as per SOP
· Track warranty claims (panels, inverters, batteries) and liaise with OEMs/vendors
· Maintain service logs, AMC (Annual Maintenance Contract) records, and spare parts inventory
· Conduct follow-up calls to ensure issue closure and customer satisfaction
· Educate customers on system performance monitoring (app/portal usage)
· Escalate unresolved/recurring issues to technical/engineering team
Interested Candidate may call upon - 9218011990
Regards
HR - Truveta
Pay: ₹28,000.00 - ₹35,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Education:
Experience:
- Operation and Maintenance : 1 year (Required)
Willingness to travel:
Work Location: In person
