Key Responsibilities:
- Make outbound calls to potential and existing clients to inform them about skincare services, offers, and promotions.
- Answer inbound calls to address inquiries, provide information, and schedule appointments.
- Respond to client queries regarding treatments, procedures, and product recommendations.
- Schedule, reschedule, and confirm client appointments using the clinic’s booking system.
- Coordinate with clinic staff to ensure smooth appointment scheduling and management.
- Follow up with clients post-treatment to gather feedback and address any concerns.
- Follow up on missed appointments and re-engage clients for future bookings.
- Promote special offers, treatment packages, and new services to prospective clients.
- Persuade potential clients to book consultations or treatments by explaining the benefits and features.
- Update and maintain accurate client records in the clinic's database.
- Record call outcomes and client feedback.
- Ability to provide exceptional client service and build positive relationships.
- Ability to engage clients, promote services, and convert inquiries into appointments.
- Efficient in managing multiple calls, appointments, and follow-ups.
- Familiarity with skincare treatments and products is a plus but not mandatory; training will be provided.
- Ability to use appointment scheduling software, CRM tools, and maintain client records.
Experience:
- Prior experience as a telecaller or in customer service (preferably in healthcare, beauty, or skincare industries & IT).
- Fluent in English, Tamil & Hindi with a friendly and professional tone.
Working Hours:
- [9AM-7PM]
- Flexibility for weekends if required.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Food provided
- Health insurance
Education:
Work Location: In person
