QA Manager — Roles & Responsibilities for Modular Furniture
A QA Manager (Quality Assurance Manager) is responsible for establishing and managing the quality system and standards across design, procurement, production, assembly, packing, dispatch, and installation of modular furniture.
The primary objective is to ensure quality is built into the process, rather than relying only on final inspection.
1. Quality Management System
- Develop, implement, and maintain the Quality Management System (QMS).
- Establish quality policies, procedures, standards, checklists, and inspection criteria.
- Define quality requirements for materials, manufacturing, assembly, finishing, packing, and installation.
- Ensure quality procedures are understood and followed across departments.
- Continuously improve the organization's quality system.
2. Incoming Material Quality
- Establish inspection standards for boards, laminates, hardware, fittings, adhesives, finishes, and accessories.
- Coordinate incoming material inspection with Stores/BSR.
- Verify material against approved specifications and samples.
- Control non-conforming materials.
- Coordinate supplier corrective actions for recurring quality problems.
3. Design & Engineering Quality
- Review quality-related aspects of drawings and specifications.
- Ensure designs consider manufacturability, tolerances, materials, hardware, and installation requirements.
- Coordinate with the Design Manager to prevent design-related quality issues.
- Establish design review and approval checkpoints.
- Monitor design-related defects and rework.
4. Production Quality Assurance
Establish quality controls throughout:
Cutting → CNC → Edge Banding → Drilling → Assembly → Finishing → Packing
- Define inspection points at critical production stages.
- Ensure operators follow approved drawings and work instructions.
- Monitor process capability and consistency.
- Identify potential defects before they reach the next stage.
- Reduce rejection, rework, and customer complaints.
5. Final Product Inspection
- Establish final inspection criteria for completed furniture.
- Verify:
- Dimensions
- Alignment
- Squareness
- Edge finishing
- Surface quality
- Colour and finish
- Hardware
- Door/drawer operation
- Functionality
- Workmanship
- Packaging
- Approve or reject products based on defined quality standards.
6. Quality Standards & Specifications
Develop and maintain standards for:
- Board and material specifications
- Hardware and fittings
- Edge banding
- Joints and construction
- Surface finishing
- Dimensional tolerances
- Furniture alignment
- Assembly quality
- Packing standards
- Installation quality
Where applicable, ensure compliance with customer requirements, relevant standards, and statutory requirements.
7. Inspection & Testing
- Prepare Inspection & Test Plans (ITPs) where required.
- Define inspection frequency and sampling procedures.
- Establish quality checkpoints.
- Maintain inspection records.
- Coordinate testing of materials, hardware, finishes, and furniture where applicable.
8. Non-Conformance Management
- Identify and document non-conforming products/processes.
- Raise NCRs where required.
- Investigate root causes.
- Implement corrective and preventive actions (CAPA).
- Monitor closure of quality issues.
- Prevent recurrence of repeated defects.
9. Root Cause & Continuous Improvement
Use appropriate problem-solving methods such as:
- 5 Why
- Fishbone/Ishikawa analysis
- Pareto analysis
- Corrective Action / Preventive Action
Focus on reducing:
- Production defects
- Rework
- Material rejection
- Site modification
- Installation defects
- Customer complaints
10. Supplier Quality Management
- Evaluate supplier quality performance.
- Monitor incoming material rejection rates.
- Conduct supplier quality reviews where required.
- Establish quality requirements for critical suppliers.
- Coordinate supplier corrective actions.
- Support supplier development and improvement.
11. Site & Installation Quality
- Establish installation quality standards and checklists.
- Conduct site quality inspections.
- Monitor installation workmanship.
- Identify installation defects and coordinate corrective action.
- Review site complaints and determine root causes.
- Ensure final installations meet approved drawings and quality requirements.
12. Customer & Complaint Management
- Monitor customer complaints and quality feedback.
- Investigate complaints and establish root causes.
- Coordinate corrective action with responsible departments.
- Track complaint closure.
- Analyze recurring complaints and implement preventive measures.
13. Team Management
- Lead QA/QC inspectors and quality personnel.
- Define inspection responsibilities.
- Train employees on quality standards and procedures.
- Conduct quality awareness sessions.
- Monitor quality-team performance.
- Develop quality competency within the organization.
14. Audit & Compliance
- Conduct internal quality audits.
- Prepare departments for customer/external audits.
- Monitor compliance with company procedures.
- Maintain quality records and evidence.
- Track audit findings and corrective actions.
- Ensure proper document and record control.
15. Quality Reporting & MIS
Monitor and report:
- First-pass yield
- Rejection %
- Rework %
- Incoming material rejection
- Production defects
- Site defects
- Customer complaints
- NCRs
- CAPA status
- Supplier quality performance
- Cost of poor quality
- Quality trends
Key KPIs
A QA Manager can be evaluated on:
- First-pass yield
- Overall rejection %
- Rework %
- Customer complaint rate
- Site defect rate
- Incoming material rejection %
- Supplier quality performance
- NCR closure time
- CAPA effectiveness
- Cost of poor quality
- Audit compliance
- Reduction in recurring defects
- Final inspection pass rate
Pay: ₹25,000.00 - ₹50,000.00 per month
Work Location: In person
