NOTE: Only applicants from KERALA are Considered. Need fluency in Malayalam.
Front Office Executive / Receptionist / Telesales
Location: Premium Resort in INCHATHOTTY, NERIAMANGALAM, ERNAKULAM, KERALA
About the Role
We are looking for a smart, energetic, and customer-focused Front Office Executive to be the first point of contact for our guests. We are seeking someone with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Respond to guest inquiries and provide accurate information about the resort, rooms, packages, and services.
- Convert inquiries into bookings through effective communication and follow-up.
- Welcome guests warmly and manage front office/reception activities.
- Assist with reservations, check-in, and check-out procedures.
- Coordinate with housekeeping and other departments to ensure a smooth guest experience.
- Maintain front office records and perform general administrative duties.
- Handle guest requests and resolve concerns in a courteous and timely manner.
Requirements
- Excellent communication skills in Malayalam (native-level) and English.
- Strong interpersonal and customer service skills.
- Ability to explain services confidently and persuade customers professionally.
- Pleasant personality with a smart appearance and positive body language.
- Self-motivated, energetic, and eager to learn.
- Good organizational and multitasking abilities.
- Basic computer knowledge (MS Office, email, and reservation systems is an advantage).
- Previous experience in front office, hospitality, reception, customer service, telesales, or a similar role is preferred.
What We’re Looking For
- Friendly and professional attitude.
- Strong work ethic and reliability.
- Flexibility to work different shifts, including weekends and holidays when required.
- Passion for creating memorable guest experiences.
If you enjoy interacting with people and want to build your career in hospitality, we’d love to hear from you.
Pay: ₹20,000.00 - ₹28,000.00 per month
Benefits:
- Food provided
- Paid time off
Ability to commute/relocate:
- Neriamangalam, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Call Handling, Reception, Front Desk: 1 year (Preferred)
Language:
Work Location: In person
