Designation: Customer Support Executive
Working days: 6 days working (Sunday Working) - Weekdays Off.
Location: SimplyTrip Mobility Solutions Pvt. Ltd., 222, Ajmera Sikova, off Lal Bahadur Shastri Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086 ( https://maps.app.goo.gl/jNAj4PSRA8LEC7fV9)
Company Summary:
SimplyTrip is a Premium Bus & Luxury Car Rental Startup currently serving in Mumbai, Pune, Delhi and Bangalore. We’re working on building a consumer brand with exemplary service experiences along with a culture of striving for complete customer satisfaction. We’re looking to build an excellent team to help us go from being the biggest bus rental company in Mumbai to a leading Pan India Travel Brand
Job Description & Duties
1. Booking Management
- Manage booking updates, amendments, and cancellations as per customer requests.
- Ensure all changes are accurately recorded and communicated.
- Regularly follow up with customers to gather trip details and ensure a smooth travel experience.
2. Inbound Calls
- Handle incoming calls from customers efficiently and professionally.
- Provide accurate information about services, bookings, and trip details.
3. WhatsApp Chat Communication
- Respond promptly to customer inquiries via WhatsApp chat.
- Address questions, share booking details, and provide real-time assistance.
4. Complaints & Escalation
- Handle customer complaints with empathy and professionalism.
- Escalate critical issues to the appropriate team for prompt resolution.
- Ensure all complaints are closed within the defined Turnaround Time (TAT) target.
- Follow up with internal teams to expedite resolutions when necessary.
5. Feedback & Reviews
- Proactively request satisfied customers to leave positive Google reviews.
- Encourage feedback to enhance SimplyTrip’s online reputation.
Why work for SimplyTrip?
1) Work for a young & energetic startup, as we work towards building a Pan-India Bus Rental Brand
2) Work & improve with a very high-performing sales team, that uses sophisticated sales tactics that achieves revenue numbers above 2 Million USD in Revenue (16 Crore+)
3) Have the opportunity to grow & implement your skills in the Leadership, Process management, Planning, Reporting & Execution of projects
4) Personal Mentoring to help you grow your skills & responsibilities
5) Youthful culture that celebrates our successes
6) A ‘promote from within culture’ will see our best contributors grow exponentially.
Benefits:
- Opportunity to earn based on skill & rewarding incentive structure.
- Fast-paced - fast-growth work environment
- 100% Performance-linked growth in titles & responsibilities.
- Training opportunities in sales, management & leadership.
- High-Quality Workspace
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice period?
Work Location: In person
