Job Summary
The front office trainee acts as an initial point of contact for resort guests, providing support during check-in, managing communication, and coordinating with other departments to ensure an exceptional guest experience.
Key Responsibilities
- Guest Reception: Welcome guests upon arrival, assist with registration, and explain resort amenities, activities, and layout.
- Check-In and Check-Out Support: Process guest arrivals and departures under supervision, issue room keys, and handle basic billing tasks.
- Reservation and Data Management: Help update guest profiles, input data into the property management system (PMS), and take phone or email inquiries.
- Department Coordination: Communicate with housekeeping to check room cleanliness and readiness, and coordinate with the bell desk for luggage assistance.
- Guest Relations & Concierge Support: Answer phone calls, address minor guest requests, and share information on local attractions or resort recreation.
Requirements & Qualifications
- Education: Diploma or ongoing enrollment in a hospitality/hotel management degree program.
- Skills: Clear verbal communication, basic computer literacy, active listening, and fundamental problem-solving abilities.
Pay: ₹6,000.00 - ₹12,000.00 per month
Benefits:
Work Location: In person
