"Job Title: Electronics Service Engineer (PCBA & Component Level) / Electronic Hardware Engineer"/ Production Supervisor.
Location: Delhi
Industry: Industrial Electronics / Weighing Automation
Service Engineer Responsibilities Field Service
· Install, commission, and demonstrate equipment at customer sites.
· Carry out preventive maintenance and breakdown servicing.
· Diagnose and troubleshoot technical issues.
· Calibrate, test, and verify equipment performance.
· Train customers on the proper operation and maintenance of equipment.
· Prepare and submit service reports after each visit.
· Ensure compliance with safety standards and company procedures.
Customer Support
· Respond promptly to customer service requests and complaints.
· Provide technical support over phone, email, or remote assistance.
· Maintain positive customer relationships and ensure customer satisfaction.
· Coordinate with customers for service schedules and follow-ups.
Back-Office Responsibilities
· Prepare service reports, inspection reports, and calibration certificates.
· Update service records, customer databases, and CRM/software.
· Coordinate spare parts requirements with the sales and stores teams.
· Prepare quotations for spare parts, repairs, and Annual Maintenance Contracts (AMCs).
· Maintain service schedules and warranty records.
· Process service calls, work orders, and documentation.
· Follow up on pending service calls and customer feedback.
Inventory & Coordination
· Maintain records of service tools and instruments.
· Monitor spare parts inventory and raise purchase requests when required.
· Coordinate with logistics for dispatch and receipt of spare parts.
Reporting
· Submit daily, weekly, and monthly service activity reports.
· Report recurring technical issues and recommend corrective actions.
· Assist the sales team with technical support during customer visits when required.
Education:
· Diploma / ITI - Electronics / Electrical / EC / Instrumentation
Bsc / Msc - Electronics / Physics
Skills Required:
· Good troubleshooting and communication skills.
· Basic knowledge of MS Office (Excel, Word, Outlook).
· Experience with ERP/CRM software is preferred.
· Willingness to travel for customer visits.
· Ability to manage both field service and office documentation efficiently.
How to Apply
Interested candidates should email their updated resume to [email protected] or [email protected] or Contact: 93169 62454
Please include:
1. Current CTC & In-hand Salary.
2. Notice Period.
3. Confirmation of your experience with SMD soldering and Schematic reading.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
