EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a visionary Director – Integrated Service Delivery (AI & Automation) to lead large-scale, cross-functional delivery programs across Engineering and Operations streams. In this strategic role, you will oversee multi-domain programs integrating product development, cloud operations and managed services. You will drive transformation through AI-driven optimization, advanced automation and data-led service management, creating measurable business impact across global enterprises. The ideal candidate is both technically astute and strategically minded, capable of guiding diverse teams, influencing executive stakeholders and continuously evolving EPAM's delivery frameworks to align with modern service innovation practices.
Responsibilities
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Oversight of integrated engineering and operations programs across multiple accounts, ensuring EPAM's solutions deliver consistent business outcomes and operational excellence
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Adoption of automation-first practices and AIOps, embedding intelligence, monitoring and self-optimization into delivery processes
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Definition of scalable frameworks for unified governance, KPI reporting and performance analytics across engineering and operational streams
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Serve as a trusted advisor to client executives, shaping digital transformation strategies that leverage automation, cloud and data-driven operations
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Leadership of modernization initiatives that integrate AI-enabled DevOps, SRE principles and ITIL 4 practices to improve reliability and speed
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Mentorship and empowerment of senior program managers, delivery leads and cross-functional teams to promote engineering rigor, automation culture and measurable efficiency gains
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Translation of delivery excellence into tangible value, including improved SLAs, optimized costs, predictive operations and enhanced customer experience across the delivery ecosystem
Requirements
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21-28 years of experience in IT, including at least 15 years in technology delivery management and 5 years leading large-scale, multi-stream programs in enterprise environments
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Proven track record integrating Engineering and Operations through automation, AI and intelligent optimization techniques
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Understanding of AIOps, SRE and infrastructure automation
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Expertise in DevOps pipelines and cloud platforms (AWS, Azure, GCP)
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Background in enterprise service management frameworks (Agile, ITIL 4, Lean) and modern Ops practices
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Capability to manage distributed global teams and influence senior technology and business stakeholders
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Skills in governance, risk management and data-driven decision-making using analytics tools (Power BI, Grafana, Tableau)
Nice to have
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Experience driving AI-led service transformation, intelligent automation programs or digital operations strategy at scale
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PMP, SAFe, ITIL 4 Managing Professional, or Cloud Architect (AWS/Azure/GCP)
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Exposure to advanced operational intelligence, AI/ML operations and continuous service optimization platforms
We offer
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Opportunity to work on technical challenges that may impact across geographies
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Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
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Opportunity to share your ideas on international platforms
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Sponsored Tech Talks & Hackathons
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Unlimited access to LinkedIn learning solutions
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Possibility to relocate to any EPAM office for short and long-term projects
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Focused individual development
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Benefit package:
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Health benefits
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Retirement benefits
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Paid time off
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Flexible benefits
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Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
