Role Purpose
The P\&C Ops Associate supports end‑to‑end People Operations across the employee lifecycle, ensuring accurate, timely, and compliant execution of HR processes. The role plays a key part in delivering consistent employee experience while upholding strong governance, data integrity, and SLA adherence across P\&C Operations.
Key Responsibilities
Employee Lifecycle Management
- Support onboarding activities including document verification, background verification coordination, HR system onboarding, bank and meal card activation, and benefits enrollment
- Manage employee master data changes such as personal details, role movements, transfers, and confirmations in HR systems
- Execute exit processes including full & final settlement inputs, clearance tracking, experience/relieving letters, and system deactivations
Payroll & Compensation Support
- Prepare, validate, and submit monthly payroll inputs including allowances, deductions, night shift/meal allowances, reimbursements, and special payouts
- Coordinate with payroll and finance teams to ensure timely processing and resolution of payroll-related issues
- Support payroll audits and data validations, ensuring accuracy and compliance
Benefits & Insurance Administration
- Support insurance enrollments, renewals, and claims processing (cashless and reimbursement)
- Address employee queries related to benefits and coordinate with vendors and internal stakeholders to resolve escalations
HR Operations & Compliance
- Maintain accurate and up‑to‑date employee records in line with statutory requirements and internal policies
- Support background verification (BGV) processes, including follow‑ups on discrepancies and SLA adherence
- Assist during internal and external audits by providing required data, reports, and documentation
Employee Query Management
- Handle employee queries through E‑helpdesk / ticketing systems, ensuring timely resolution within defined SLAs
- Communicate clearly and empathetically with employees on P\&C processes, policies, and timelines
Process Improvement & Reporting
- Support process documentation, SOP updates, and continuous improvement initiatives
- Prepare MIS, trackers, and dashboards related to P\&C Ops activities
- Identify and highlight process gaps, risks, and improvement opportunities to the Ops lead
Stakeholder Management
- Work closely with P\&C Ops leadership, HRBPs, Payroll, Finance, IT, and external vendors
- Act as a dependable execution partner for high‑volume operational activities
Required Qualifications & Experience
- Master’s degree in Human Resources, or Bachelor’s degree in Business Administration, or a related field
- 1–3 years of experience in HR Operations / People Operations / Shared Services
- Hands‑on experience with HRMS, payroll inputs, onboarding, exits, or benefits administration
Key Skills & Competencies
- Strong attention to detail and data accuracy
- Ability to manage multiple tasks in a high‑volume, deadline‑driven environment
- Effective communication and stakeholder management skills
- Proficiency in MS Excel and HR systems
Communication, Excel,Database management, HR operations , HR dashboard, HR compliance, HRIS, Stakeholder management
Grant Thornton INDUS is the global capability center for Grant Thornton US, the U.S. member firm of Grant Thornton International Ltd., a leading global network of independent audit, tax, and advisory firms. Founded in Chicago in 1924, Grant Thornton US is one of the leading accounting and advisory firms in the U.S., bringing together $4B+ in revenue, 56 U.S. offices, and a multi-national platform spanning 20 countries with 25,000 people. It combines deep expertise, advanced technology, and a collaborative mindset to help clients solve complex challenges and grow with confidence. Since 2012, Grant Thornton INDUS has brought together 3,300+ professionals across Tax, Audit, Advisory, Client Services, Innovation, and Enabling Functions to deliver high-impact solutions for Grant Thornton US and its global network. Recognized as a Great Place To Work® for three consecutive years and among India’s Top 15 Best Workplaces™ in Professional Services 2026, INDUS offers a high-performance culture where people are trusted, supported, and empowered to grow.
